Director of Sales
Kinseth Hospitality Corp
We are looking for a Director of Sales at the Radisson/Hampton in Coralville.
Summary:
Oversees the sales of the products and services of the hotel, banquet and restaurant. Supervises sales department employees.
Essential duties and responsibilities include the following. Other duties may be assigned.
- Participates in preparation of annual budget and oversees development and implementation of marketing plans and action plans, development of special promotions or packages, and ideas to build occupancy.
- Tracks activities of the competition and the market and the hotel's position in the market and communicate significant changes to General Manager and Director of Operations.
- Participates in industry and civic organizations to promote business opportunities.
- Leads sales department meetings.
- Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel, banquet and restaurant facility space and services.
- Makes solicitation calls to potential new accounts. Responds to inquiries from customers, prospective clients and the corporate office.
- Prepare proposals and confirmations for group bookings, conducts tours of the property with prospective customers.
- Informs other departments of upcoming events and works with them to ensure proper planning throughout the property.
- Maintains and uses the accounts tracing system/database and customer account files to generate future business. Ensures proper use of all KHC computer systems.
- Follows company credit and deposit policies when booking business.
- Prepares sales reports and records sales calls and activities as required.
- Monitors guest satisfaction through follow-up surveys, thank you cards and calls.
- Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager.
- Compliance with Human Resource policies and procedures as outlined in HR Administration & Operations Guide.
- Timely processing of invoices and follows all purchasing policies.
KHC Policies:
- Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards.
- These policies include dress code, safety and performance standards.
- Employees must also maintain a professional image and report to work as scheduled.
Supervisory Responsibilities:
- Directly supervises 1-4 employees in the Sales Department.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring and appraising work performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Associate's degree (AA) or equivalent from a two-year college and 3-5 years experience; or Bachelors Degree and one to two years related experience; or equivalent combination of education and experience.
Language Skills:
- Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions.
- Ability to read and implement safety policies & procedures.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public.
- Ability to communicate clearly in person, by telephone and in writing.
Mathematical Skills:
- Ability to understand, interpret and utilize accounting concepts such as general ledger, accounts payable, payroll, accounts receivable, purchasing, night audit, cash handling and budget development / management.
Reasoning Ability:
- Ability to define problem, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.
Certificates, Licenses, Registrations:
- Franchise specific certification if required by the franchise of the business unit.
- Must have valid driver’s license and proof of insurability.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- All employees must follow proper safety precautions at all times to avoid injuries.
- While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear.
- The employee frequently is required to walk and reach with hands and arms.
- The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds.
- The employee may occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
- The work environment described here are representative of those an employee encounters while performing the essential functions of this job.
- All employees must follow proper safety precautions at all times to avoid injuries.
- While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and various types of driving conditions.
- The noise level in the work environment is usually moderate.
Accomodation:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Crisis Management:
- Must be able to handle a crisis in a calm, effective manner.
- This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.
Job ID: 98629
Posted 26 days ago