QPD Quoting Specialist

ESP International

In the performance of their respective tasks and duties, all employees are expected to meet the following:
•    Perform quality work within deadlines with or without direct supervision.
•    Interact professionally with other employees, customers and suppliers.
•    Work effectively as a team contributor on all assignments.
•    Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
•    Deliver great customer service to both internal and external customers.
•    Demonstrate the Core Values:  Expertise, Service, and Passion.
 

JOB PURPOSE:

The Quoting Specialist maximizes ESP International’s relationship with the Company’s House (Small Account) Customer Base through proactive sales support.  Quoting Specialist is the primary “face of ESP” with Buyers and Planners for their daily pricing needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Exceeds Customer Expectations
•    Provides World Class Service by continuously interacting with Customers in the fulfillment of their daily business needs
•    Uses creativity, good business judgment, and interpersonal skills to proactively identify and successfully fulfill quoting needs from the customers
•    Actively uses CRM to record noteworthy events as defined by QPD expectations.

Maximizes Value Proposition for Customers and Company
•    Partners with the QPD Manager and Technical Sales Engineer to communicates ESP’s differentiators and value proposition to customers.
•    Responds to Requests for Quote (RFQ) and successfully manages quoting process to achieve both growth and more profitable sales.  This includes preparing and analyzing small opportunities and catalog quotes.  Acts as sales support for the Technical Sales Engineer as needed
•    Provides re-quotes/updated pricing to customers as requested.  Communicates re-pricing details to the QPD Account Manager/QPD Strategic Account Manager for order placement
•    Is the expert in servicing QPD Customers; uses that expertise to identify and champion improvements to minimize costs for customers and maximize profit for ESP and its Employee Owners
Maintains Quality Standards
•    Embraces the Quality Management System in all activities
•    Applies internal quality policies and procedures in support of Company’s mission and customer standards
•    Assists in documenting and driving resolution of customer concerns and complaints

Maintains Professional & Technical Knowledge
•    Attends educational workshops and networking opportunities
•    Reviews professional publications 

To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

QUALIFICATIONS:

Education, Licenses/Certifications and Work Experience
Associate degree from college or technical school or 3-5 years of related experience and/or training is preferred but not required; or equivalent combination of education and experience.  Familiarity with pressure situations and how to handle them in a professional business manner also required.  

Job Skills, Knowledge, and Abilities
•    Language Skills: Ability to read and interpret complex documents such as financial statements, contracts, and procedure manuals.  Possesses high level business writing skills.  Ability to speak effectively before groups of customers or employees of ESP.
•    Quantitative Skills: Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios, graphs, and proportions to practical situations. 
•    Critical Thinking: Able to display high level reasoning skills in order to solve multiple, complex situations.
•    Technical Skills: Advanced Computer Skills. Proficient in Microsoft Outlook, Word, Excel, and PowerPoint and Database systems. 
•    Other Critical Competencies:
•    Communication:  Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
•    Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
•    Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
•    Problem Solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
•    Sense of Urgency: Prioritizes well. Shows energy. Reacts to opportunities. Instills urgency in others. Meets deadlines. Stays focused under pressure.
 

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.
 

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with abilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit, talk or hear, and view a computer monitor or video display. The employee frequently is required to use hands and/or fingers to type, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms.  Employee may be required to travel long distances with overnight stays.
 

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job ID: 71851

Posted 20 days ago

Share This Job