Account Manager


MedOne  is a national, full-service transparent pharmacy benefit administrator headquartered in Dubuque, Iowa and licensed as a third-party administrator (TPA) by the State of Iowa.

We are an innovative and fast-paced company looking for employees interested in working for a business where they can make a difference. MedOne is committed to building solutions with the most current technologies available in the market place. We operate in a fast-growing industry that supports significant business growth and as a result, wonderful growth opportunities for our employees.

As an Account Manager, you will be a strategic team member responsible for retaining and nurturing great client relationships, working within a team oriented environment.  Strong interpersonal skills, excellent communicator, multi-tasker, motivated, problem solver, detail oriented – if this describes you, please apply to join our MedOne team!

Account Manager Duties:

  • Primary day-to-day support for our clients
  • Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty
  • First point of customer contact for general inquiries such as escalated member issues, plan design questions, etc.
  • Manage client’s Rx benefit design updates, projects, and follow-ups
  • Interact directly with internal and external clients to build positive relationships
  • Assist with establishing and managing client project parameters and requirements
  • Create, analyze and present findings of prescription drug reports
  • Attend, present and record notes at client and/or vendor meetings
  • Resolve escalated member issues
  • Answer Member Advocate calls when needed
  • Ensures delivery of excellent customer service through communication and cross-functional teamwork with other internal departments
  • Must be able to travel within the U.S.
  • Demonstrate strong organizational, excellent verbal and written communication skills with emphasis on attention to detail
  • Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies
  • Work well in a team environment
  • Must be able to think quickly on their feet and communicate effectively with customers
  • Portray the company in a positive image
  • Required to abide by all rules, regulations and policies of the employer

Work Hours:

  • Full-time position, salary
  • Must be able to travel on an as needed basis, some overnight travel within the U.S.
  • “On Call” or extended hours are required (could be variable based on days, nights, and/or weekends)
  • Corporate office – Dubuque, IA

Job Requirements:

  • Bachelor’s degree in business, marketing or related area preferred or consideration of equivalent working experience in related field
  • Strong working knowledge of Microsoft Office products
  • Excellent customer service skills
  • Must be timely, dependable and must notify supervisor of schedule changes
  • Ability to work as a team
  • Ability to multi-task

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Job ID: 71594

Posted 25 days ago

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