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Business Account Manager

Cedar Rapids, IA

Job Information:

ImOn Communications is the LOCAL choice for cable TV, high-speed Internet and phone service. We value the relationships we have with colleagues, customers, and members of our community and look forward to serving the Cedar Rapids - Iowa City Corridor for many years to come. As we expand our service availability we are looking for a Business Account Manager to be a part of the ImOn Difference in the Iowa City area!  Our employees share a passion for building a culture of “Creating Connections One Person at a Time” and fostering a fun and rewarding work environment.
 
The Business Account Manager's number one responsibility is managing the customer's experience in order to exceed expectations and prevent customer churn.  The ideal candidate will accomplish this by maintaining and building relationships with assigned business customers. The individual will represent all ImOn business products and services to their assigned customers while learning the customer's business plans and ensuring their needs and expectations are met.
 

Essential duties and responsibilities include but are not limited to:

  • Establishes productive, professional relationships with key personnel in assigned customer accounts.
  • Assists and helps meet assigned targets for additional sales volume and account objectives in assigned accounts.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Develops and delivers renewal plans successfully for each assigned customer as they emerge from their current commitments.
  • Works closely with ImOn business areas of Sales, Customer Care, Engineering, Provisioning, Project Management, Accounting and any other business area involved with customer servicing to provide for customer needs.
  • Maintains and continues to develop relevant product and business knowledge, techniques and skills as prescribed by the company.
  • Develops and delivers a consistent referral plan from assigned customer base in order to introduce new opportunities to the company.
  • Achieves or exceeds company churn rate goals.
  • Assists and meets assigned customer revenue growth goals.
  • Meets assigned weekly and monthly activity goals.
  • Completes customer account plans that meet company expectations.
  • Maintains high customer satisfaction ratings that meet company goals.
  • Completes required training and development objectives within assigned time frames.
  • Completes and submits company required reports on time and meets the quality expectations of those reports.

Education and minimum qualifications (Skills required):

  • College degree or equivalent.
  • Basic computer knowledge.
  • Flexibility to work within non-standard business hours to ensure that sales quota is met.
  • A warm and professional presentation style.
  • Must have valid driver’s license and reliable transportation.
  • Must be well organized and detailed oriented with consistent exercise of independent judgment and discretion in matters of significance
  • Computer proficiency and knowledge of MS Office products required.

ImOn employees share a passion for building a culture of “Creating Connections One Person at a Time”.  We serve our local community while fostering a fun and rewarding work environment for our employees. ImOn offers competitive pay, health & dental insurance, 401(k), discounted Cable, Internet & Phone services, and additional perks such as company provided vision, life insurance, short term/long term disability, vacation & holiday pay, and community volunteer opportunities.

If you are interested in being a part of the ImOn Difference please apply in person or send your resume.

EOE

Applying for:

Business Account Manager

ImOn Communications

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Applying for:

Business Account Manager

ImOn Communications

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625 First Street SE, Cedar Rapids, IA 52401

Posted 11/17/17

Job ID: 30124970