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Outbound Sales – Transportation

Cedar Rapids, IA

Job Information:

TrueNorth, an Insurance and Financial Strategies firm headquartered in downtown Cedar Rapids, has a current opportunity for a Contractor Risk Advisor II supporting our TrueChoices team within Transportation. The Contractor Risk Advisor II's primary responsibility is to handle inbound and/or outbound calls from/to individual owner operators and other eligible purchasers, regarding the sale and service of voluntary benefits.

Responsibilities include, but are not limited to:
  • Place outbound calls to individuals from supplied call lists.
  • Consult callers on voluntary benefit products available to them and cross sell other products available as members of the Truckers Service Association, where applicable.
  • Take current customer questions on purchased voluntary benefit programs and elevate questions to appropriate parties when needed.
  • Answer phones in a professional and timely manner to ensure customers are serviced appropriately.
  • Maintain a positive attitude, even when dealing with difficult customers
  • Maintain quality customers service with clients on a daily basis by providing consistent, timely, and accurate service
  • Process applications over the phone, record calls, and enter applicant information into participation managements systems.
  • Process changes and cancellations in enrollments.
  • Complete paperwork associated with clients on a timely basis as established by agency standards.
  • Maintain and follow written procedures; complete all procedures as outlined on the "TrueChoices Processes - Index"
  • Assist in the execution of marketing material to available applicants.
Education and Experience:
  • High School diploma or equivalent required
  • College degree or equivalent combination of training and work experience preferred
  • Prior sales experience preferred
  • Life & Health insurance licensing required within 90 days of employment
  • Must also have experience in Microsoft Office. Specifically intermediate Word skills, and basic Excel and PowerPoint skills.
Skill and Competencies:
  • Ability to operate in a fast-paced, energetic environment
  • Strong and professional verbal and written communication skills
  • Self-motivated and results oriented.

We offer a competitive benefit package, wellness incentives
and a positive work culture. Get a glimpse of our culture
through our videos by clicking here.

About TrueNorth

TrueNorth is honored to be recognized by Corridor Business Journals as #1 on the 
2017 Corridor Top Insurance Agencies and Brokerages list

TrueNorth is an Equal Opportunity Employer. All qualified applicants will receive consideration for
 employment without regard to race, color, religion, sex or national origin

Posted 07/26/17

Job ID: 24470132