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Museum Store Assistant

Cedar Rapids, IA

Job Information:

Located in Czech Village, the National Czech & Slovak Museum & Library (NCSML) is a nonprofit, mission-based cultural organization. The Museum Store offers a unique retail experience for visitors and members. Our goal is to provide the highest level of customer service to our patrons and support the museum’s mission. As Museum Store Assistant you will be responsible for carrying out that goal through positive and effective communication with customers as well as efficient operation of the Museum Store.

Responsibilities
  • Assist the Store Director in maintaining store standards and meeting sales and budget goals.
  • Coach and support staff and volunteers on selling techniques and register functions.
  • Serve as the visitor and volunteer point of contact in the Museum Store, will include volunteer supervision and training.
  • Oversee store opening and closing procedures including cash reconciliations and deposits.
  • Oversee Front of House needs as the “manager on duty” as assigned, which includes cross-training and responsibilities in the department of Visitor and Volunteer Services.
  • Work with Marketing Department on Social Media campaigns and maintain the store’s online presence and e-commerce transactions.
  • Conduct regular audits of the store’s physical and practical condition to ensure standards and assist with annual physical inventory.
  • Responsible for the timely distribution of merchandise (new and restocking) to the store.
  • Models and reinforces positive customer service behavior.  Diplomatically manages the customer’s needs and complaints in a timely and professional manner.
  • Become proficient in the understanding and use of the Point of Sale system (POS) including sales processes, daily reports and end of day reconciliations, database maintenance and related functionality. 
  • Assist with merchandise receiving and processing, including tagging, stocking and display.  Ensures proper handling including unpacking and checking against purchase orders and packing lists.
  • Must be willing to work occasional nights and special events.
  • Other duties, as assigned by Director of Museum Store.

Requirements
  • Prior management experience with a strong retail and merchandising background and proven selling skills.
  • Photography and web design experience.
  • Graphic design experience a plus.

Application Instructions:

Email cover letter, resume and three references to: Sarah Jane Wick, Director of Museum Store. Email: swick@ncsml.org

Applying for:

Museum Store Assistant

National Czech & Slovak Museum

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Posted 10/13/17

Job ID: 62239