Assistant Director, Banquets & Catering Operations

University of Iowa

Iowa City, IA Restaurant & Food Service

Job Reference #: 19002650

The Assistant Director of Catering oversees and manages the overall operational execution of University Banquets and Catering at the University of Iowa; including, but not limited to sales, service and the comprehensive coordination of the department within the framework of University Housing & Dining and the Division of Student Life.  This position provides leadership, managerial oversight and professional development opportunities to University Catering Staff and is responsible for upholding industry standards and providing continuous process improvement strategies which ensure an exceptional guest experience and maintain optimal staff engagement.  The Assistant Director of Catering is responsible for the financial performance of the department and ensures that the team maximizes revenue opportunities by up-selling and accurately forecasting events.  The managerial oversight of this position guarantees that catering staff deliver a seamless turnover from sales to operations and back to sales while consistently delivering a high level of customer service and satisfaction to both internal and external clients.  


Education Requirement:
  • A Bachelor’s degree in related field; or equivalent combination of education and related hospitality and supervisory experience.
Experience Required:
  • Banquet, catering, and/or fine dining restaurant leadership work experience (typically 5-6 years).
  • Supervisory and administrative experience (typically 5-6 years), including inventory management and control
  • Experience (typically 2 years or more) in event planning.
  • Proficient in the use of Microsoft Office (Word, Excel, Outlook) software applications.
  • Demonstrates excellent written and verbal communication skills.  Ability to effectively transmit, receive and accurately interpret ideas, information, and needs through appropriate communication methods and behaviors at an extensive proficiency level.
  • Demonstrates the ability to adjust and develop self to prepare for new or changing assignments, processes, people or priorities as organizational needs dictate at an extensive proficiency level
  • Demonstrates extensive proficiency in the ability to work and collaborate with variety of individuals and groups while appreciating the unique contribution of diverse individuals.
  • Demonstrated experience working effectively in a diverse environment and a demonstrated commitment to promoting diversity and inclusion.
  • Demonstrates an extensive proficiency level in the ability to deliver excellent customer service and to meet or exceed customer service needs.
  • Must have valid US driver’s license and must be compliant with UI Fleet Safety program.
  • Ability to obtain and maintain ServSafe certification.
Desirable Qualifications:
  • More than 5 years of experience supervising staff and administrative work experience.
  • Extensive experience in a large-scale banquet and catering operation with off-premise catering experience.
  • Extensive experience with electronic timekeeping systems, inventory systems, POS systems, and event management systems.

Job ID: 68313

Posted 29 days ago

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