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General Manager

Williamsburg, IA

Job Information:

Landmark Restaurant is looking for an experienced, ambitious leader to run our Williamsburg, IA location. As the general manager you have the ability to create an environment of providing excellent service to our customers as well as providing a great place to work for your staff. Your influence will continue to make Landmark a great place to both eat and work. 

Landmark is a very successful casual dining restaurant that was established over 50 years ago and continues to grow quickly.  Sales have grown 50% in the last five years and doubled over the last ten years. We are well known for our quality food, excellent service and fair prices.

Long Term there will be opportunities for partial ownership interests for the GM that proves themselves as strong leader and successful business partner. 

The General Manager provides the leadership to ensure a consistent high quality product and excellent guest service. Project a professional image to our guests and employees, and create a comfortable work environment. Supervise operations employees involving, training, coaching, counseling, and developing team members. Meet or exceed Landmark's High Standards. Ensure sales and profit goals are met. Develop and implement  new ideas to continue to company growth and profits.

Essential Functions:
Guest service relations:
  • Maintain an atmosphere where the primary focus is to ensure guest satisfaction.
  • Serve in a hands-on capacity with regard to food preparation, food safety standards,  staff supervision and  guest interaction.
  • Maintain appropriate staffing levels to ensure timely and prompt service to guests while maintaining efficient operations.
  • Appropriately deal with and follow-up on guest complaints to resolve issues and provide the customer with a experience they believe exceeded their expectations. Incorporate actions and policies to prevent guest complaints/dissatisfaction.
  • Ensure problems are communicated to Owner and Vendors, to facilitate quick resolution.

  • Hire, orientate, evaluate and supervise team members.Monitor, follow-up and evaluate the ongoing training and development of employees. (Responsible to maintain  complete, up-to-date employee files.) 
  • Ensure employee awareness of and adherence to Landmark policies and procedures, including Food Safety  Standards and the  Employee Handbook. Provide feedback, counseling and discipline when necessary.
  • Develop and implement recruitment and retention strategies. 
  • Plan, schedule and coordinate the day-to-day work activities of staff. 
  • Promote healthy employee relations by creating a positive work environment that encourages and rewards teamwork.
  • Effectively delegate responsibilities and duties for an efficient operation. 
  • Demonstrate and encourage productive and effective communication. Conduct timely individual and team meetings.
  • Lead by example, consistently adhering to the corporate administrative and operational guidelines. 
  • Ensure new programs, products or company initiatives are implemented in a timely and effective manner.
  • Keep Owner informed of important operational and personnel issues. 

Sales and Recordkeeping:
  • Prepare weekly schedules with consideration to sales needs and maintaining the labor budget. 
  • Ensure sensitive materials and information is not compromised.
  • Follow operating procedures with regard to cash handling, ensure cash control by correcting errors and watching for mistakes or theft. 
  • Maintain proper inventory levels for sales volume to control costs.
  • Ensure payroll weekly  records are accurate and complete. 

Store Maintenance:
  • Ensure compliance with food safety sanitation procedures as outlined by ServSafe and local health ordinances.
  • Report major repairs immediately to the Owner and arrange for minor repairs using approved vendors with proper approvals. 
  • Ensure all areas of store are maintained, organized and clean.

Local Store Marketing:
  • Identify areas of opportunity and develop strategies for local store marketing to grow sales. 

Education/Experience Requirement:
  • High School diploma or equivalent
  • 3+ years experience in a supervisory/management position in a food service industry. 
  • ServSafe certification  is required or must be achieved within 90 days of hire.

Knowledge, Skills and Abilities:
  • Genuine interest to provide a positive guest experience 
  • Friendly, outgoing personality
  • Proficient user of Microsoft Office Suite software, including Excel, Word, Outlook 
  • Proven understanding of operations; how it drives sales, P&L, staffing, local store marketing and sanitation.
  • Strong math skills and ability to analyze store statistics 
  • Ability to exercise good judgment, make sound decisions and have strong problem solving skills
  • Ability to provide leadership and accountability in all aspects of restaurant operations 
  • Demonstrated experience in hiring, coaching and developing employees
  • Strong planning and organizational skills 
  • Proven ability to drive customer satisfaction, financial performance and employee satisfaction
  • Strong communication skills and ability to handle stressful situations 
  • Ability to maintain confidentiality at all times

What we offer:
  • A great place to work with an excellent work environment 
  • Competitive wages
  • Regular Training 
  • Health benefits
  • Voluntary STD/LTD
  • Paid time off 
  • Strong support system to help you succeed!

Applying for:

General Manager

MDF Endeavors, Inc

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Posted 09/15/17

Job ID: 27391233