Registrar, Patient Access

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by demonstrating the "Mercy Touch" with all patients, families, visitors, physicians, office staff, co-workers and others she/he come in contact with through the practice of the Service Excellence Performance Standards. She/he is responsible for initiating an accurate and complete registration and making required edits on these registrations. For patient with missing registration information, the registrars are responsible for initiating needed follow-up. All registrars must maintain an awareness of patient privacy and confidentiality.
Job Duties
  • Initiates the patient record by interviewing patients or a representative. The record is created by either entering the information as new or verifying the information from the previous record.
  • Ensures the registration is complete, and, if not able to complete, initiates the necessary follow-up.
  • Contacts insurance companies, when required, to obtain admission certification.
  • Maintains an awareness of what could be an emergency and alerts the triage nurse or trauma center nurse of possible emergencies.
  • Maintains departmental functions when computer is not operating.
  • Maintains patient records by discharging, editing, transferring and completing other needed functions.
  • Covers for the night operator when he/she is out of the area, handling calls and emergencies as needed.
  • Performs the registration function in a disaster situation.
  • Performs preregistration of patients and works on this function when possible
  • Works with the volunteers and assists them when needed.
  • Participates in training new registrars; and is supportive of new staff, working for their successful orientation.
Knowledge, Skills and Abilities
  • Preferred knowledge of EPIC software.
  • Preferred proficiency in Microsoft Office products.
  • Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.
  • Excellent interpersonal skills.
  • Excellent written and verbal communication skills.
  • Excellent public relations and human relations - exemplifies The Mercy Touch.
  • Excellent organizational and time management skills.
  • Critical thinking and attention to detail.
  • Exhibits good judgment.
  • Handles confidential information with discretion and diplomacy.
  • Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.
  • Handles emergency situations.
  • Works with volunteer staff.
  • Flexible, dependable and works well with a wide variety of individuals and leadership styles.
  • Ability to work with minimal to no supervision.
Professional Experience
  • Preferred: Medical terminology, other healthcare experience, cash handling
  • High School Diploma or equivalent strongly preferred. Relevant experience to be considered in lieu of degree.

Location: Mercy Medical Center - Cedar Rapids · Patient Access
Schedule: PRN, Variable/Rotating Shifts, PRN

Job ID: 83307

Posted 20 days ago

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