Patient Navigator, Patient Access

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enabling the facilitation of positive patient outcomes by scheduling referral appointments and obtaining prior authorizations as needed for patients. This position will serve as a representative for the clinic and hospital to each patient they serve. Navigators help coordinate patient healthcare and connect patients with system providers.
 
Job Duties
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  • Encouraging patients to comply with treatment visits.
  • Arranging transportation if needed.
  • Maintaining communication with the patients and the health care providers.
  • Place follow-up customer service calls to patients following their specialty referral.
  • Fax appropriate patient order(s) to the facility prior to the referral appointment.
  • Communicate the date, time, location and any preparation instructions for the scheduled appointment to the patient primarily in person with phone as secondary option.
  • Work task list or referral work queue in electronic health record.
  • Prioritize the daily scheduling according to date, time, urgency and referral type (radiology, cardiology, orthopedics, etc).
  • Serve as the clinic representative to Mercy patients by providing patients with accurate and timely information.
  • Provide education and referral options to patient, placing an emphasis on services offered at Mercy Medical Center.
  • Coordinating appointments with providers to ensure timely delivery of office visits, diagnostic and treatment services.
  • Serves as personal healthcare liaison to Mercy primary care patients, coordinating all services within and outside the Mercy service network.
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Knowledge, Skills and Abilities
  • Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Professional Experience
  • Two years of customer service experience in a concierge, one-on-one customer interactive environment.
  • Two years’ experience educating the public/customers on complex topics in easy to understand terms.
  • Previous experience with health insurance, and medical terminology/abbreviations preferred.
  • Experience with scheduling of medical services either in a provider location or hospital setting preferred.
  • Knowledge of HMO/Managed Care insurances preferred.
  • Financial counseling service of patients and families preferred.
Education
  • High School Diploma or equivalent strongly preferred. Relevant experience to be considered in lieu of degree.
Licensure, Certification, Registration
  • N/A

Location: Mercy Medical Center - Cedar Rapids · Patient Access
Schedule: Full Time, Day, 830-5pm M-F

Job ID: 82863

Posted 12 days ago

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