Scheduling Coordinator - Scribe, Gastroenterology Clinic

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.
 
Job Duties
  • Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients
  • Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
  • Organizes and prioritizes daily work effectively
  • Handles various duties such as mailings, data entry, preparing data for information/procedural packets
  • Coordinates scheduling patients
  • Places, receives and handles telephone communications with patients and ther staff courteously, accurately and timely
Department Specific Duties
  • Documents telephone encounters in the electronic medical record to communicate critical information to physicians and staff
  • Completes data entry from procedural records in an accurate and timely fashion
  • Utilizes computer systems to run requested reports for physicians, administration and quality initiatives
  • Implements changes and assists with revisions on patient orders and requests
  • Receives and directs visitors within the department as indicated
  • Provides limited assistance during patient transfers
  • Enters medication orders per the direction of the physician in the electronic medical record
  • Reviews and updates procedural schedules daily
  • Responds to real/potential problems based on urgency related to procedural schedule
  • Refers conflicts and procedural questions to the Manager or Supervisor
  • Prepares charts 2-3 days in advance
Knowledge, Skills and Abilities
  • Demonstrates exemplary customer service skills both verbally and non-verbally in person and on the phone
  • Coordinates scheduling of patients for overdue screening service
  • Works as effective team member by participating in morning huddles, team meetings, reomte andon site learning
     
  • Handles multiple priorities in a distracting environment
  • Ability to work in close proximity to others
  • Manages anger/fear/hostility
Professional Experience
  • Two years health care/clinical, customer service and/or secretarial experience preferred
  • Strong computer skills required
Education
  • High School Diploma required
  • Medical Assisting Diploma, or Associate of Applied Science Degree preferred
  • Medical Terminology strongly preferred
Licensure, Certification, Registration
  • American Heart Association Basic Cardiac Life Support (BCLS) required within 6 months of hire.
Physical Demand Requirements
  • Heavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently

Location: Mercy Medical Center - Cedar Rapids · Gastroenterology Clinic
Schedule: Full Time, Day, M-F 8:00AM-4:30PM

Job ID: 82703

Posted 25 days ago

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