Supervisor - Unit, Hiawatha OSC

Mercy Medical Center

This position supports Mercy’s philosophy of patient centered care by providing support to patients, families, physicians and staff.  Responsibilities include working as a charge nurse by guiding staff and demonstrating leadership skills as a clinical expert and successful role model within the department.  Will also supervise staff by mentoring, providing feedback and completing performance evaluations.
Job Duties/Essential Functions
  • Leadership Competencies
    • Leading
      • Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
      • Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
      • Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
    • Standards and Accountability
      • Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
      • Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporate needs and concerns of diverse constituencies into decision-making.
    • Planning and Decision-Making
      • Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
      • Applies key financial concepts and analysis to decision-making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
      • Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
      • Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
    • Communication
      • Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
      • Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
    • Developing People
      • Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
      • Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
    • Managing Relationships
      • Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
      • Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
Job Duties
  • Monitors and coordinates with Manager staffing levels, schedules and daily maintenance, employee relations, employee discipline, and performance evaluations.
  • Plans, coordinates and implements staff training and quality programs.
  • Creates a culture of interdisciplinary cooperation and communication by motivating staff to continuously improve performance.
  • Utilizes productivity measures and adjusts processes to optimize effectiveness and efficiency.
  • Observes and evaluates staff performance, providing regular performance feedback, and completing annual performance appraisals as delegated.
  • Provides and ensures high quality and safe patient care using evidence-based practice, performance management, and service excellence.
  • Manages customer complaints in a timely and caring manner.
  • Conducts in conjunction with manager, regular department meetings.
  • Collaborates with others to implement key initiatives and demonstrates performance improvement within the department based on quality metrics.
  • Practices cost containment efforts by efficient use of time and resources, i.e., hours, patient charges, equipment, supplies.
  • Serves as positive role model and mentor for department and hospital staff, establishing and reinforcing expectations of cooperation, collaboration, and respect.
  • Participates in the orientation and mentoring of new employees.
  • Serves as liaison between staff and physicians.
  • Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties
  • Knowledge, Skills and Abilities
    • Effective leadership skills (i.e. coaching, decision-making, conflict management, prioritization)
    • Helps to foster a culture of accountability, creative and critical thinking, and staff development
    • Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff
    • Committed to ongoing self-development and learning
    • Excellent nursing skills with rapid critical thinking
    • Utilizes effective coordination, collaboration, and facilitative skills
    • Role models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette
    • Creates a welcoming environment for all healthcare team members
  • Professional Experience
    • Demonstrated leadership skills required.
    • Minimum two years RN experience required.
  • Education
    • Education sufficient to obtain RN licensure required.
    • Bachelor's degree preferred.
  • Licensure, Certification, Registration
    • Currently licensed to practice as a Registered Nurse in the state of Iowa or compact state required.
    • Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
    • Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required.  Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Location: Mercy Medical Center - Cedar Rapids · Hiawatha OSC
Schedule: Full Time, Day, Four 10 hour shifts during the week M-F

Job ID: 80978

Posted 17 days ago

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