Juvenile Detention & Diversion Services Supervisor

Linn County

Cedar Rapids, IA Municipal & Government / Human Services & Non-Profit $55,718 to $86,362 yearly

Manages the daily operations of the Juvenile Detention & Diversion Services Center. Responsible for the supervision of the staff, their duties and their functions; oversees all daily activity associated with the Center and ensures that all legal requirements for residents are being met. Ensures systematic implementation and assessment of policies and program. Establishes and maintains effective working relationships with collaterals that may include parents, other youth service agencies, the juvenile court and law enforcement agencies.


  • Supervises in the daily operation of the Juvenile Detention Center and several community-based Diversion Programs by leading a team of Youth Counselors, Trackers and/or Intervention Counselors, continuously communicating with staff, providing staff feedback and evaluations, and participating in management and staff meetings. Plans and implements staff development meetings by arranging for in-service training. Prepares payroll and monitors Novatime. Schedules staff to maintain needed ratios and community coverage.
  • Supervises/monitors services offered to youth in the Center by assessing needs of residents and the Center. Screens referrals and monitors casework activities to ensure appropriateness and compliance with legal and regulatory criteria. Coordinates court hearings and transportation arrangements. Conducts intakes, maintains resident status, and ensures the daily census is thorough, accurate and relayed in a timely manner to collateral agencies. Delegates specific tasks, performs crisis intervention, and coordinates the behavior management program. Ensures that written care plans are properly developed, maintained and kept current. Tracks client and collateral contacts and assists in resident releases.
  • Implements, evaluates and assesses daily program by conducting group meetings, ensuring appropriateness of referrals, implementing strategies and adhering to behavioral program philosophies.
  • Communicates and coordinates with collaterals by gathering case information and providing written and verbal reports to referring agents and court, including, but not limited to, behavioral summaries. Gathers case information from social workers and juvenile court officers and ensures that records of all upcoming court proceedings, placement plans and other scheduled activities are completed and maintained accurately.
  • Assures crisis prevention and management through the awareness of group dynamics by using programs and counseling techniques, using physical restraints when necessary, and determining when outside assistance is needed.
  • Ensures medical needs of youth are addressed by coordination of medical assessment and medical services, and supervising the dispensing of medication. Supervises the Detention Nurse and coordinates efforts with the Medical Director.
  • Knows the County’s Customer-Centered Culture principles, the County’s Mission, Strategic Plan and Core Values and demonstrates them on a regular basis. Uses LC3 principles to identify, develop and refine departmental products so they are aligned with the Linn County Strategic Plan and enhance customer satisfaction. Collaborates with customers to enhance customer satisfaction. Facilitates capturing the “Voice of the Customer” and uses it to measurably improve departmental performance. Empowers direct reports to close gaps between customer expectations and experience wherever possible.
  • Performs other duties as assigned. Regular work attendance is required.



  • Bachelor’s Degree in social sciences or a related field.
  • Two (2) years of experience in the last five (5) years in a related field required with experience in the care, counseling and management of dependent, neglected or delinquent youth in a secure setting, including some experience in the development, supervision or administration of juvenile corrections or child protective programs; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
  • Additional relevant education or directly related experience may count towards minimum qualifications on a year-for-year basis at the discretion of the hiring manager.
  • Reports to the Juvenile Detention & Diversion Services Director and Juvenile Detention & Diversion Services Manager. Supervises Youth Counselors, Youth Workers, Seasonal/On-Call Staff, Intervention Counselors, Trackers, School Connection Counselor, Clerk Typist, Cooks, Teacher and Nurse.
  • Ability to read court orders, social histories, emails, behavioral observations, school reports, staff notes, resumes, medical instructions and juvenile code.
  • Ability to write observations, behavioral reports, court reports, staff evaluations, letters/emails, admission notes and forms.
  • Ability to monitor and manage a behavioral point system, some ability to interpret statistical data; skills to provide math tutoring and complete basic math calculations and collect program-related statistical data.
  • Work requires the analysis and judgment in accomplishing diversified duties. Requires the exercise of independent thinking within the limits of policies, standards and precedents.
  • Ability to manage the responsibilities of daily services and supervise staff/residents; must be accountable to staff, Juvenile Detention & Diversion Services Director and Manager, youth and parents.
  • Ability to interact with, but not limited to, staff, youth, juvenile court officers, social workers, attorneys, police, sheriff, parents, teachers, Trackers, counselors and therapists.
  • Ability to use required protective equipment including: eye shields, latex gloves, chemicals to deal with blood spills (HIV, hepatitis), protective mouthpiece for rescue breathing, facemask, vehicles with working seatbelts, defibrillator and spit hoods.
  • Ability to operate vehicles, telephone and voicemail systems, cellular phone with data plan, handheld portable radios, stove, microwave, refrigerator, washers, dryers, VCR/DVD, fax machine, copier, tools (hammer, etc.), recreational equipment, fire alarms, DVTel playback system, computer (Microsoft Word, Excel, Access, Evolv, EDMS, Novatime, Outlook, etc.), backup generators, VPN, mechanical restraints and security systems.
  • Medication Dispensing Certification, CPR Certification, and Mandt Certification required.
  • Mandatory Child Abuse Reporter Training required.
  • Subject to credit and criminal history review.
  • Valid Driver’s License required.
  • Must pass a County physical examination which includes a drug test after offer of employment.

SHIFT: 2:30 p.m. – 10:30 p.m. Tuesday – Saturday

Application Instructions:

DEADLINE:  Wednesday, April 1, 2020 at 5:00 p.m.

Job ID: 70804

Posted 10 days ago

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