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Support Services Supervisor / Manager

Iowa City, IA

Job Information:

This position provides leadership in the coordination, administration and management of clinical operations within the Department of Urology at the University of Iowa Hospitals and Clinics.  This will be accomplished by planning, organizing, directing, controlling and evaluating functions of our clinical services.  This position provides administrative oversight for the Department of Urology front line and support staff.  

This position works with care providers, administration, external agencies and hospital departments to deliver efficient and safe patient care and to enhance and optimize efficiencies in the healthcare delivery process.  This position creates ad-hoc reports and dashboards as needed.  This position collaborates with Centralized Management of Scheduling Program, Iowa River Landing, the Holden Comprehensive Cancer Center, and other stakeholders to enhance care options and access for UI Health Care patients. This position manages, coordinates, and directs electronic support for patient scheduling, provider scheduling, scheduling maintenance, and visit management, including referral functionality.  This position develops, tests, and monitors system enhancements, including major upgrades.  

This position supervises support staff that monitors and responds to user questions and issues related to system support.  This position evaluates and modifies physician scheduling templates to enhance staff efficiency, improve patient access, and improve patient flow.This position develops standardized data structures across scheduling and visit management.  This position develops new and monitors existing reporting tools to evaluate workflow, staff performance, and system performance in scheduling and visit management.

Application Instructions:

To view the qualifications for this position and to apply, visit our website at and click on requisition #72953. 

Posted 06/12/18

Job ID: 64609