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Supervisor

Cedar Rapids, IA

Job Information:

Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.
 
Who we’re looking for
Toyota is looking for a passionate and highly-motivated Supervisor.
 
The primary responsibility of this role is overseeing the day-to-day activities of either a Collections, Customer Service, Claims, Loyalty or Administrative Services unit to ensure effective, efficient operations, and customer-oriented handling of communications.
 
Reporting to the Department Manager, the person in this role will support their department's objective to provide impact to the business by supervising 10-12 Team Members on a day-to-day basis to ensure effective, efficient and customer-oriented handling of communications with customers to build customer satisfaction and loyalty to TFS Brand.

What you’ll be doing
  • Providing and promoting “best in class” customer service to assigned Team Members and direct customers on elevated, typically sensitive or complex issues.
  • Providing effective coaching, constructive feedback, and guidance to Team Members on an individual and on-going basis to maximize performance and development of team members and enable them to take an active role in improving their own performance.
  • Monitoring and updates daily attendance records, administers and documents appropriate disciplinary action in a timely manner.
  • Providing input and participates in the interview, selection and hiring process. Prepares documentation for other personnel related transactions (i.e., termination, on-notice, etc.).
  • Completing objective and relevant performance appraisals and development plans for assigned associates in a timely manner and resolves associate performance issues or refers them to the department manager, as appropriate.
  • Identifying and providing opportunities for Team Members to develop the knowledge, skills, and abilities needed to increase the effectiveness of the unit.
  • Interfacing with Customer Service Center Managers and other Customer Service Center associates in resolving processing issues and questions and assists in the development of standard and consistent operating procedures, goals, and objectives for the department.

Qualifications

 What you bring
  • B.A./B.S. degree or equivalent related work experience.
  • Three years of experience in a customer service environment.
  • Excellent verbal communication and interpersonal skills.
  • Strong written communication skills.
  • Self-starter and independent.
  • Team oriented and results driven attitude.
  • Strong organizational skills and attention to details.
  • Working knowledge of Microsoft Office applications (Word, Excel, etc.).

What you should know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Posted 10/26/17

Job ID: 62359