Communications Operator (Dispatcher)

Linn County

HOURLY WAGE:   New Hire: $23.70   ·  1 year: $25.13   ·   2 years: $25.93   ·   3 years: $26.61

(Plus $0.40/hour shift differential when applicable)

Answers and dispatches routine and emergency calls for service involving fire, ambulance and law enforcement agencies by radio, telephone and computer. Work is performed under general supervision. Knows the County’s Customer-Centered Culture principles, the County’s Mission, Strategic Plan and Core Values and demonstrates a commitment to customer satisfaction for all customers on a regular basis. Operates computers to enter information regarding warrants, missing persons, stolen property, etc. To disseminate and receive needed information. Files and keeps records. Performs all other related duties as assigned. Knows the products they personally produce and the customers of each product. Listens to the “Voice of the Customer “and closes gaps between customer expectations and experience whenever possible.

Qualifications: 

  • High school diploma or equivalent required. 
  • Six (6) months to one (1) year of experience in public safety communications preferred; or an equivalent combination of training and experience which provides the required knowledge, skills and abilities.
  • Some knowledge of office procedures and standard office equipment.
  • Ability to pass an aptitude test (“CritiCall”) administered by the Sheriff’s Office, prior to offer of employment. (Applicants selected to move forward in the hiring process will be contacted about this.)
  • Ability to hear at a normal speaking range. 
  • Ability to establish and maintain good working relations with the general public under all circumstances; ability to speak in a clear, concise voice.
  • Ability to understand and follow oral and written instructions.
  • Ability to learn and memorize code and procedures.
  • Ability to read maps.
  • Ability to work effectively under stressful conditions regardless of the situation.
  • Skills in the operation of radio, multi-line telephone with texting interface, computer-aided dispatch and NCIC/IOWA system software.
  • Proficiency in Microsoft Word and Excel recommended, digital paging system and computer.
  • State of Iowa NCIC Certification within six (6) months of employment. 
  • Completion of BIST training. 
  • Must pass a County physical examination which includes a drug test after offer of employment and a thorough background and criminal history review and polygraph examination after offer of employment. 
  • Regular work attendance required.

Shift:

  • Varies. Must be able to work all shifts, including voluntary and forced overtime without any restrictions. 

Hourly Wage:

  • New Hire: $23.70   
  • 1 year: $25.13   
  • 2 years: $25.93   
  • 3 years: $26.61
  • (Plus $0.40/hour shift differential when applicable)

 

Job Benefits:

Check out the County's great benefits! You can find out more at https://www.linncounty.org/benefits (click on "Deputy Sheriff Benefit Summary", as this job classification receives the same benefits). 

COVID-19 Precautions:

New hire orientation is conducted using social distancing measures and face masks. Temperatures are taken at the beginning of each day for all personnel; this includes new hires. A face mask will be provided to new hires who do not have their own. Face masks will be worn in a manner that covers both the nose and mouth.

Application Instructions:

DEADLINE:   Wednesday, January 20, 2021, at 5:00 p.m.

Job ID: 72712

Posted 12 days ago

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