911 Communications Operator

City of Marion

Marion, IA Law Enforcement & Public Safety / Municipal & Government $46,948 yearly

Marion Public Safety Communications Center is seeking forward thinking, proactive applicants who have a passion for serving the public and first responders of our community.

NEW: Lateral transfer incentives for Iowa certified dispatchers.

Candidates must be organized, able to simultaneously multi-task while remaining calm in all types of emergency and/or emotional situations. Communication Operator's dispatch for and provide all communication support services for police, fire, EMS, and can require the coordination of other related service agencies during joint events.  Communication Operators must constantly interpret, condense, prioritize and disseminate information quickly and accurately. They must have high values and ethics as work is performed in accordance with federal and state laws as well as departmental regulations, policies, and routines.

TESTING DATE: Saturday April 4, 2020 at 8:00 a.m.

Eessential job functions:

  • Receive all 911 and routine line phone calls, as well as the police department administrative phone calls by operating a multi-line telephone console system including telecommunications device for the deaf (TDD) or hearing-impaired.
  • Must always be ready to take a call and respond as necessary.
  • Ask vital questions and accurately interpret, condense and prioritize information relevant to the call and select proper call type responses.
  • Operate the department’s multi-channel/multi-agency radio equipment; be clear in tone, enunciation and volume; be concise giving details in an accurate, brief and logical order over the radio. Monitor multiple channels and talk groups and understand their functions.
  • Dispatch calls to correct law enforcement, fire or medical personnel via the radio equipment, monitoring all radio traffic, keeping them updated with accurate information.
  • Rapidly and accurately type all call information or officer-initiated activity into the computer-aided dispatching (CAD) system; efficiently operate multiple computer programs, understand the system integration and stat-based requirements; quickly log, retrieve and/or disseminate information as needed or requested.

Essential functions/physical requirements:

  • Ability to read, speak, write, and understand English to effectively communicate with citizens and employees by telephone, in written form, or face-to-face.
  • Ability to operate telephone, computer keyboard, calculator, switchboard, teletype, photocopier, and similar electronic and manual office machines.
  • Ability to monitor and respond to all required police radio traffic.
  • Ability to sit for long periods of time for typing and computer work.
  • Ability to bend, reach, climb, stoop, and lift 40 pounds for filing and records retrieval.


  • High school diploma is required; additional course work desirable.
  • No experience is required, however, working knowledge and experience in the use of computers, records management, computer aided dispatching and/or communication equipment is preferred.

Working conditions:

  • Work in a 24/7 office environment on various shifts.
  • Work may require call in without notice for forced overtime 24/7.
  • Work in a potentially stressful environment.

Application Instructions:

DETAILS AND APPLICATION PACKET ARE AVAILABLE ONLINE AT www.cityofmarion.org or at Marion City Hall 1225 6th Avenue - Marion, IA.

Job ID: 70452

Posted 13 days ago

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