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Technical Implementation Specialist

Iowa City, IA

Job Information:

About IDx: 
IDx is executing a plan to implement the first AI device cleared by the FDA to practice medicine. Built on a series of patented machine learning algorithms, our software is designed to automatically diagnose early signs of debilitating eye diseases. In the process, we are working to prevent unnecessary blindness, drive down healthcare costs, and transform the way the world thinks about disease detection.
IDx is a private company with substantial funding and a deep product pipeline. As a rapidly growing company, every member of our team plays a fundamental role in ensuring our success. We want to hire people who bring new skills and perspectives that will take us to the next level.

For more info, visit

What we are looking for: 
IDx is looking for a high potential individual who can grow with our organization. The Technical Implementation Specialist will become the face of our business from a technical perspective, connecting our engineering and sales teams, facilitating high-value customer acquisition and retention. The Technical Implementation Specialist will:
  •  Support IDx sales staff and external distributors to streamline customer acquisition 
  • Build out and test product setup procedures and systems in the EU 
  • Leverage learning and system development activities from EU markets to prepare for anticipated US product launch 
  • Triage 2nd line technical customer support requests, ensure customer satisfaction and retention 
  • Establish internal sales and support systems and procedures 
  • Support coordination of strategic technical partnerships with Electronic Health Record (EHR) and Picture Archiving and Communication Systems (PACS) 
  • Coordinate customer/study site setup and training: 
    • Manage clinical evaluation and customer acquisition timelines and resource distribution from a technical perspective 
    • Oversee technical communication between study coordinators, customers, distributors, and IDx 
    • Work with distributors and customer IT to configure and integrate IDx products 
    • Vet technical infrastructure, IT needs, and integration requirements of potential customers 

IDx is a medical device software company, this means that most systems and network administration activities fall under the IDx quality management system. Such an environment requires a great attention to detail and an organized and highly dependable personality.

  • Bachelor or Associate degree in computer science, management information systems, engineering, or related field 
  • 2+ years of Systems Admin / Development / Relevant experience or exceptional new grad with a proven track record of success 
  • Excellent communication skills 
  • Interest in learning about the evaluation of medical devices in a trial and marketplace context 
  • Solid grasp of computer networking fundamentals 
  • High attention to detail, especially relating to security 
  • Demonstrated aptitude for engaging external constituencies on technical issues 
  • Applicants must not now or in the future need IDx to sponsor an immigration case for employment (for example, H-1B or other employment-based immigration cases).

What will help you in this role: 
  • Affinity for Linux and scripting languages such as Powershell and Python 
  • Familiarity with Microsoft AD and Group Policy 
  • Passion for customer engagement

The rigors and challenges of work at IDx are not for everyone, but the team here has some amazing opportunities to: 
  • Work with world-renowned doctors who are pushing the limits of machine learning in medicine. 
  • Build upon research and distribution partnerships with IBM’s Watson Health team to revolutionize health tech. 
  • Tackle complex problems/projects with the highest levels of quality and execution for audiences that include top technologists, the FDA, and world-leading healthcare providers.
  • Push the accessibility and quality of healthcare to new heights to improve the lives of millions of people.

Additional Considerations: 
  • Relocation stipend available. 
  • IDx team members are encouraged to participate in local technical events. Our team members have contributed to hackathons, entrepreneurial competitions, technology panels, and much more. 
  • IDx is located in Iowa City, IA. Our office has free parking and our average commute is less than 10 minutes.

How to apply: 
If you’re interested in learning more about working at IDx, check out

And if you’re ready to help our team build the future of healthcare, send us your resume at

Applying for:

Technical Implementation Specialist


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Posted 01/05/18

Job ID: 62924