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Desktop / Network Support Specialist

Dubuque, IA

Job Information:

Due to our continued growth, McCoy Group, parent company of Truck Country and Foodliner/Questliner, has an opening for a Desktop/Network Support Specialist at our corporate office in Dubuque, Iowa.

Overview of the position
  • Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
  • Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting
  • Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, thin clients, phones, and other network devices
  • Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), Telephony and Internet systems
  • Consult with users, identifying and documenting system requirements/specifications
  • Perform onsite configuration, installation, testing and documentation of network components

  • Strong problem solving and troubleshooting skills
  • Excellent interpersonal and communication skills
  • Outstanding Customer Service, creating positive experiences every interaction with users
  • Prior experience supporting network and PC hardware & software applications including Windows 7/8/10 and MS Office/Outlook
  • Knowledge of Citrix and Windows Server a plus
  • Occasional travel throughout Iowa, Indiana, Ohio, and Wisconsin
  • Bachelor’s degree in Computer Science, CIS, MIS, or 2 year Associates degree and equivalent hands on experience

Full benefit package, including health, dental & vision insurance. 401(k). Paid vacation & paid personal days.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.

Application Instructions:

Please apply online at

Posted 01/04/18

Job ID: 33352129