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Technical Support Representative

Cedar Rapids, IA

Job Information:

Technical Support Representative

Are you looking to work for an award winning and quickly growing company that offers an extremely competitive compensation package, immediate benefits, training programs, casual work environment and a fast career path?  If so, a career with SecurityCoverage, Inc. may be the right fit for you.

Position Overview:
As a Help Desk Support Representative you will be responsible for answering and responding to inbound ISP and technical support calls, troubleshooting voice, data and video issues, installing software, and general troubleshooting for our customers.  You will also educate our customers on our products and provide other information as needed while providing world-class customer service!

•Excellent interpersonal and customer service skills
•Excellent communication skills
•Strong interest in computers
•College coursework in computer related field a plus
•Prior customer service experience
•Positive work history
•Comfortable on the phone
•Strong organizational skills
•A desire to work in a help desk environment
•Works well under pressure
•Team Player

Benefits Include:
Health, dental and vision insurance, prescription drug coverage, short and long-term disability, voluntary term life insurance, matching 401(k) plan, paid parking, health club allowance, a focus on employee development and a fun, casual work environment (yes, jeans).

Our Mission: To simplify the use of technology for computer users and provide world class customer service.

Our Vision: To be the market leader in delivering managed services to residential, home office and small business customers by developing relationships with key service providers and vendors in multiple industries.

Our Values: Revolve around creating a work environment that is respectful, challenging and fun while allowing individuals to make direct, meaningful contributions to our mission and vision.

Do not miss this opportunity to be a part of our growing team! EOE

SecurityCoverage is a privately held and fast growing company that works hard to help our customers secure their online identities and devices across desktop, mobile handset and tablet environments.  We go to market through a national partnership group of electronic retailers, wireless distributors, Internet Service Providers, and telecommunications and cable companies across the nation. Product and company information is available at

Posted 09/15/17

Job ID: 27345953