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Workstation Support Consultant

Coralville, IA

Job Reference #: 71272

Job Information:

Position available to provide day and weekend technical support/maintenance of clinical devices, workstations, laptops, printers and clinical/business software in a large, complex network environment. Duties include assisting customers onsite or by phone with computer and network support issues; advanced installation, configuration, and maintenance of hardware and software; assistance with user account administration; and the ability to learn and provide basic clinic application support. Work will be performed directly in the clinical setting (OR, nursing unit, patient bedside, critical care unit) and/or a structured Help Desk environment.

•Salary range is $48,500 to commensurate

•Generous fringe benefit package including 24 days paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

•The University of Iowa is committed to recruiting and retaining the most talented and diverse faculty and staff, which involves providing opportunities for employees to “Build a Career | Build a Life.” For more information about local work/life resources including dual-career support please visit

Required qualifications:
•Bachelor’s degree in Computer Science, MIS, IT-related field or equivalent combination of education and experience.
•Experience (typically 1-3 years) must include supporting workstations running Windows XP/7.
•Experience (typically 1-3 years) must include supporting workstations running MS Office 2010.
•Experience in a Technical Product Support Center, Customer Service Center, or Call Center.
•Professional experience working with desktop hardware and software in a managed workstation environment.
•Strong verbal and written communication skills.
•Ability to move and install personal computer equipment.

Desirable qualifications:
•Experience providing technical support on nonstandard hours.
•Experience with wireless networking, wireless security, peripheral hardware (USB & serial), computer networking, end-user support and training.
•Demonstrated ability to work independently
•Strong customer service focus.

Work week begins on Wednesday. Work schedule is four work days of 6:30 pm to 6:30am with three days off. The following week would be a three day schedule starting on Thursday 6:00 pm to 7:00 am with four days off. This totals 80 work hours during the two-week rotation. Working holidays is also required.

Applicant credentials subject to verification. The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender.

Application Instructions:

To apply for this position visit our website at and search for requisition #71272.

Posted 06/27/17

Job ID: 61232