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System Administrator

Cedar Rapids, IA

Job Information:

General Statement of Duties

The System Administrator supports the technology and technical maintenance needs of our employees to ensure the day-to-day operations of ImOn Communications. This is accomplished through diagnosis, identification and resolution of problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email communication, and hands-on support. This includes desktop, hardware and mobile device support, user administration, and software packaging and deployment. The System Administrator is responsible for end user administration, software upgrades and maintenance, and hardware repair.

Essential Job Responsibilities

  • Provide internal helpdesk support including solving and documenting issues.
  • Install, configure, and support hardware, operating systems, printers and applications.
  • Monitor corporate servers File, Print, Email and Applications.
  • Set up user accounts and enforce company policies related to system administration.
  • Administer and support employee mobile devices for email and communication
  • Audit system alerts to ensure proactive and timely resolution.
  • Troubleshoot and resolve complex hardware, software and connectivity incidents.
  • Direct enterprise hardware and software maintenance.
  • Contribute to the documentation of procedures and guidelines for internal team use.
  • Act as a subject matter for one or more technologies or processes.
  • Establish relationships with hardware & software vendors
  • Purchase & maintain software and licenses
  • Purchase & maintain end user hardware
  • Ability to manage and configure ShoreTel call routing to Sales & Customer Care team
  • Must be able to manage: Barracuda (Backup), Call Copy, Cisco ASA Firewall/VPN, Desktop Computers, Domain Controller/AD, Exchange mail server, NetApp (Storage Device), Omnia, Printers, QlikView, SharePoint, ShoreTel, SQL Servers, VM Ware Servers/ Software, Windows Server OS.
  • All Other Duties as Assigned.


Required Experience, Training, and Special Qualifications

  • High School diploma or equivalent required.
  • Associate or Bachelor degree in Computer Science a plus.
  • 2-years minimum system administration experience. Networking experience a plus.
  • Experience with ShoreTel phone systems, SQL, Sharepoint, VMWare, SMTP/IMAP/POP3 on Linux, Barracuda Networks, VPN Clients and Enterprise Anti-Virus preferred.
  • Must have knowledge of Windows 7, Server 2008/2012/2016, Exchange, Active Directory and Desktop/Laptop hardware support.
  • Must be team oriented and possess exceptional customer service skills.
  • Strong communication skills with ability to shift focus and re-prioritize are required.
  • Must be willing to answer calls after hours in case of emergency.




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PI102234955

Application Instructions:

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Posted 05/03/18

Job ID: 64168