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Client Relationship Manager

Coralville, IA

Job Information:

UI Health Care Information Systems (HCIS) is seeking an experienced Client Relationship Manager to manage and support relationships with external entities in the use of various IT-related deployments including Epic Community Connect.
Core job duties include:
  • Review existing systems, delivery, service agreements and partners on new client requests and service agreements.
  • Monitor client service requests to ensure all service quality standards and goals are met.
  • Serve as the business and support liaison between clients and HCIS in areas of business development and service management.
  • Collaborate in the development of processes to improve efficiencies and enhance overall relationships.
  • Present IT status updates to client, UIHC and HCIS leadership.
  • Travel to sites to support will be required based on business needs.
Salary and Benefits:
  • Work to be performed onsite at the UI Health Care Support Services Building, 3281 Ridgeway Drive, Coralville, IA 52241.
  • Salary range is $70,000 to commensurate
  • Permanent salaried position with a generous fringe benefit package including 24 days paid vacation; sick leave; health, dental, life and disability insurance options; and employer contributions into retirement plans.
Required Qualifications:
  • Bachelor’s degree in a related field or an equivalent combination of education and related experience.
  • Minimum of 5 years of recent and proven managerial or operational experience within a small to medium hospital environment with health care IT experience, including health care IT system implementation.
  • Demonstrated experience of successful change management and/or application of continuous/business improvement techniques.
  • Experience developing and/or monitoring service level agreements
  • Excellent people management, leadership, coaching and motivation skills
  • Outstanding communication skills at the verbal, written and presentation level. Ability to communicate technical principles and ideas to both technical and non-technical audiences.
  • Must possess a valid driver’s license and meet the University of Iowa Fleet Services and the Department of Risk Management driving records requirements
  • Demonstrated job-related experience with and/or commitment to diversity in the work/academic environment.
Desirable Qualifications:
  • Experience working with electronic medical health record systems and implementations of health care systems with electronic medical health record systems.
  • Proficiency with the MS Suite of products to include MS WORD, EXCEL, Outlook, Project and Visio.
  • Experience with C Suite Communication.
Applicable background and credential checks will be conducted. To apply, visit our website at and search for Requisition #72171. The University of Iowa is an equal opportunity / affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability or status as a protected veteran. 

Posted 01/12/18

Job ID: 63011