Detail View

Service Manager

Cedar Rapids, IA

Job Information:

Service Manger - Employee Benefits

TrueNorth, an insurance and financial strategies firm is in search of a Service Manager to support our Employee Benefits team in Cedar Rapids, IA.  The Service Manager's primary responsibility is to provide consistent, timely and accurate service as well as process of client documents for the employee benefits division.

Responsibilities include, but are not limited to:
•Provide support to the account management and production teams
•Answer phones in a professional and timely manner to ensure all customers are serviced appropriately
•Answer client questions related to benefits, claims and enrollment requirements
•Manage eligibility changes for all locations
•Manage renewal process; receiving renewals from carriers and updating agency management system
•Ensure quality and accuracy of data in the agency management system
•Sort, organize, scan and electronically distribute incoming department mail
•Maintain and follow all written policies and procedures of the department
•Prepare client communications for employee meetings by creating materials for and assembling packets timely
•Record client communication pieces via Brain Shark
•Manage check in and out of department technology items such as laptops and projectors
•Maintain confidentiality of client and company information
•Other duties as assigned to the position

Education & Experience:
•High School diploma or GED required
•4 year degree or equivalent work experience preferred
•Insurance industry experience preferred
•Life, Health & Accident insurance license required, or the ability to obtain within 90 days of employment
•Proficient in Microsoft Word, Excel, Power Point, Outlook, and able to learn and utilize other computer applications

Skills & Competencies:
•Strong organizational skills
•Ability to meet defined deadlines
•Strong attention to detail and accuracy
•Strong and proficient data entry skills
•Ability to concisely answer questions
•Collaborative team player
•Data entry experience
•Ability to do repetitive work
•Ability to work independently without a lot of guidance

We offer a competitive benefit package, wellness incentives and a positive work culture. Get a glimpse of our culture through our videos by clicking here.

TrueNorth is honored to be recognized as Corridor Business Journals 2015 Best of the Corridor:
Winner of Best Insurance Firm, Best Investment Firm, and Best Life Insurance Firm

TrueNorth is an Equal Opportunity Employer.  All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex or national origin

Posted 06/02/17

Job ID: 22739273