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Customer Service Account Manager

Cedar Rapids, IA

Job Information:

Customer Service Account Manager

First Iowa Insurance Agency, Inc. is an independent insurance agency in Cedar Rapids, Iowa. We have been in business since 1912. We have a long and established history in this community. We strive to provide excellent service every day to all of our clients. It is our number one priority!

We are looking for the ultimate Customer Service Account Manager! You should be a Commercial Insurance Lines licensed individual with three years of commercial experience with an insurance company or an insurance agency. This position is ideally full time, working 8:00 a.m. - 5:00 p.m.

We are looking for a motivated, independent individual who is ready for a challenging, fast paced environment. Multi-tasking and strong communication skills are necessary. Organization, self-starting drive and positive attitude will go far.

Health benefits are majority paid, life and disability benefits are fully paid for full time employees. Paid time off and holiday pay are included.

Duties and Responsibilities:

Incoming Phone Calls
• Works with insured and company
• Client problem solving
• Research cases to find answers
• Present self with confidence and control on the phone

Processing Business
• New business and renewal
• Endorsements, audits, certificates
• Billing Transactions
• Transaction Filing within Agency Management system

Re-marketing Accounts
• Find new market for accounts which are no longer being written
• Rewrite accounts by company quoting through the internet

Qualifications:
• Personal and commercial lines license
• Three years of experience in the insurance industry
• Applied Systems TAM experience
• Strong interpersonal skills
• Strong verbal skill
• Problem solving skills
• Positive attitude
• Enjoys being busy


First Iowa Insurance Agency Inc. 4101 Glass Rd. NE Cedar Rapids, IA 52402

Application Instructions:

Please send cover letter and resume to Lori Hagstrom using the email below.

Applying for:

Customer Service Account Manager

First Iowa Insurance Agency Inc

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Posted 05/25/17

Job ID: 22650603