Operations Specialist I - CE&TS

Kirkwood Community College

JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 

Under moderate supervision, provides registration support and advising to students calling into the continuing education main registration line. Support other duties that ensure accurate student records and communications to students and external partners.

UNIVERSAL CORE COMPETENCIES: 

  • Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
  • Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
  • Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
  • Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
  • Lead- regardless of title, through positive influence. 

DUTIES/RESPONSIBILITIES:

  • Effectively communicate program registration specific requirements to all interested patrons
  • Respond to internal/external inquiries via phone/in-person/LiveChat
  • Process registrations/cancellations/transfers for non-credit students
  • Manage waitlist for non-credit programs
  • Coordinate student communications re: class requirements and changes
  • Perform various office duties such as filing, scanning and document storage
  • Assist with various department events
  • Coordinate class materials and classroom packets
  • Perform other tasks as assigned

PERFORMANCE EXPECTATIONS:

  • Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
  • Ability to provide service in a courteous, prompt, professional and efficient manner
  • Read, understand, and express oneself clearly and effectively in oral and written form.
  • Ability to work in a cross-functional team-based environment and collaborate with others in setting goals and problem solving.
  • Establish and maintain good working relationships with students, colleagues, and general public.
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.  

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work.  Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. 

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalency plus two years related experience 
  • Possess a good working knowledge of personal computers and Microsoft Office products, with an emphasis on Word and Excel.
  • Knowledge of standard office equipment.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

  • Experience or training in a call center or in a customer service industry
  • Preference will be given to those candidates who have successfully completed the core assessments of the Skills Advantage WorkKeys Program.

 EEO AA/STATEMENT:
 Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572,  Email: equity@Kirkwood.edu or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD (800) 877-8339 Email: OCR.Chicago@ed.gov.


Job Benefits:

Kirkwood offers a wide range of employee benefits.  Read more about them here

Job ID: 83266

Posted 16 days ago

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