Youth Shelter Program Manager

Foundation 2 Crisis Services

$1,000 Sign-On Bonus!

Are you passionate about impacting the lives of at-risk youth? Do you want a position that allows you to make a difference? Foundation 2 Crisis Services is seeking a full-time Youth Shelter Program Manager to lead and oversee shelter operations, support our trauma-informed practices and ensure that our staff are well-equipment to provide a safe, collaborative and supportive environment for youth ages 11-17 and their families at the Foundation 2 Youth Shelter.

Overview: In this position, you will be responsible for the oversight and day-to-day operations of the youth shelter and the implementation of procedures and programming that are consistent with our client-centered philosophy. As the Program Manager, you are a leader within the organization and will mentor, support and guide staff within your program.

Job Responsibilities:

  • Recruitment and supervision of program staff, including role modeling and supervising staff on the philosophies of our program which focus on Trauma-Informed Care and Positive Youth Development
  • Providing direction and supervision to case management and counseling staff; promote cohesion of services across the program and ensure compliance with program expectations
  • Oversight and implementation of shelter policies, procedures and programming
  • Managing external relationships and partners, including funding partners such as the Department of Human Services
  • Quality assurance and audits to ensure compliance with all contracts, Iowa Code and funders
  • Ensure data collection and reports are completed in an accurate and timely fashion
  • Prepare for and participate in site visits conducted by partners, contract holders and funding partners
  • Collaborate closely with other Foundation 2 staff to ensure continuity of care and effective service delivery
  • Train and onboard staff on new systems and platforms to ensure a consistent experience across the team
  • Ensure facility maintenance and repairs are completed in a timely manner
  • Prepare, with case management team, monthly billing reports to be submitted to our accounting department
  • Assist with agency-wide activities, as needed
  • Oversee and participate in the shelter on-call rotation for referrals and crisis management, with the possibility of emergency shift coverage.
  • Other duties as assigned.

The successful candidate will be a strong leader with the ability to maintain a positive culture and a trauma-informed environment.

The Youth Shelter Program Manager is a full-time, salaried position with a salary range of $50,000 - $55,000 plus our generous benefit dollar package of $12,000 annually to put towards an a la carte benefit package. Funds not used for benefits will be added to your paycheck. Total compensation package for this role will be between $62,000 – $65,000 per year.  This position will accrue over 5 weeks of paid leave in the first year. Utilize the Foundation 2 Compensation Calculator to determine earnings with our benefits package.

Required Qualifications:

  • Education/Experience: Bachelor’s degree in human services related degree and 5 years full-time experience working in human services and/or social work, Master’s degree preferred
  • Two+ years of supervisory experience
  • Knowledge and understanding of trauma-informed care
  • Effective interpersonal and organizational skills
  • The applicant must possess a valid driver’s license and be insurable by Foundation 2 and pass all applicable background checks

Desired Qualifications:

  • Knowledge and understanding of positive youth development
  • Experience with vulnerable and high-needs adolescents in a shelter or residential facility
  • Strong skills in data collection, demonstrating outcomes and reporting to funders
  • Previous experience implementing DHS contracts.

To apply, send a cover letter and resume to

Questions specific to this position should be directed to the Chief Operations Officer at

 About our organization: Foundation 2 Crisis Services’ mission is “to be a trusted support when life gets tough. All people. Any time. Every time.” We’ve been in existence for 50 years providing crisis intervention and suicide prevention. Our services include a 24-hour crisis hotline, crisis chat and text, family counseling, support groups, mobile crisis outreach, an emergency youth shelter, and independent living support for young adults. Learn more at

Foundation 2 is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

Job Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off 
  • Parental leave
  • Vision insurance
COVID-19 Precautions:

Because Foundation 2 Crisis Services cares deeply about our employees, clients, and the communities we serve, our agency requires team members to be vaccinated against COVID-19. All newly hired team members must submit proof of the COVID-19 vaccine or have an approved medical or religious exemption to begin work at Foundation 2 Crisis Services. Proof of vaccine or completed exemption paperwork will be required on the first day of work.

Applying for:

Youth Shelter Program Manager

Foundation 2 Crisis Services

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Job ID: 80638

Posted 29 days ago

Share This Job