Employment and Housing Case manager

Shelter House

Key Responsibilities:

  1. Provide individualized employment support for guests of Emergency Shelter and program participants of Rapid Re-Housing and Homelessness Prevention.
  2. Build relationships with area employers, employment agencies, service providers, landlords and property managers to assist guests and clients in obtaining employment and housing.
  3. Provide case management to guests of Emergency Shelter, helping individuals and families quickly exit homelessness and return to permanent housing.  Participants in case management should receive high performing services in accordance with Shelter House policies, mission, vision, and values.
  4. Accurately record client data and statistics including outcome measures, goals objectives and grant specific requirements for those respective federal and local grants; maintain all client records, files, and reports to ensure accuracy, confidentiality, and security; improve outcomes.

Reports to: Rapid Re-Housing Program Manager

  1. Key Responsibility 1 (40% of time):     Provide individualized employment support for guests of Emergency Shelter and program participants of Rapid Re-Housing and Homelessness Prevention.

So That:

  • Support program participants in developing short-term and long-term employment planning via career counseling.  Complete assessments of work history and transferable skills.
  • Assist with Resume and Cover Letter building.
  • Supervise daily computer lab(s), Employment Interns, and volunteers.
  • Assist individuals applying for mainstream benefits, housing, and general computer skills.
  • Continuous understanding of current labor market needs.
  • Develop and host Employment Workshops that include interview practice and work-place skill building.

 

  1. Key Responsibility 2 (30% of time):  Build relationships with area employers, employment agencies, service providers, landlords and property managers to assist guests and program participants in obtaining employment and housing.

So That:

  • You demonstrate a high-level of advocacy for program participants within community settings both private and public.
  • You respond to participant, employer, and landlord concerns in a timely manner.
  • You build positive relationships with community partners to ensure a high level of collaboration to best serve program participants.
  • You attend and are actively engaged in required agency meetings, such as all-staff/department meetings, and actively attend/engage in required trainings.

 

  1. Key Responsibility 3 (20% of time):  Provide case management to guests of Emergency Shelter, helping individuals and families quickly exit homelessness and return to permanent housing.  Participants in case management should receive high performing services in accordance with Shelter House policies, mission, vision, and values.

So That:

  • A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence, and care toward self, others with whom we work, and those for whom we provide care.
  • Utilize motivational interviewing, trauma-informed care, and harm reduction models to provide direct services and service coordination to clients.
  • You provide housing stability focused case management services related to meeting the housing needs of clients and helping them to prevent any episodes of homelessness. Services may include problem solving, crisis intervention, education on tenant rights and responsibilities, mediation services, tenancy supports and coordination with landlords.
  • You assess participants needs, provide appropriate referrals, connect to area resources, and provide the appropriate level of support to each client.

  1.  Key Responsibility 4 (10% of time): Accurately record client data and statistics including: outcome measures, goals objectives and grant specific requirements for those respective federal and local grants; maintain all client records, files, and reports to ensure accuracy, confidentiality, and security.

So That:

  • You obtain and maintain the appropriate licensure to access Service Point
  • Confidentiality in client information is always maintained.
  • Intake and exit procedures are thoroughly conducted in a timely manner, including any relevant program record keeping programs, Service Point documentation and other agency required paperwork.
  • Appropriate program forms pertinent to client information and confidentiality are organized, as complete as possible, and secure.
  • You complete other duties as assigned by the Rapid Re-Housing Program Manager.

Qualifications:

1. Knowledge, skills and abilities consistent with Bachelor’s degree in in human services related field, or minimum one years related experience.

2. Demonstrated knowledge and experience with area services, community partners, and resources.

3. Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness, competence and care toward self, colleagues, and populations served.

4. Minimum of one-year direct service experience

5. Proficiency in Windows based computer environment and Microsoft Office Suite.

6. Good written, verbal, and interpersonal communication skills.

7. Possess a valid driver's license and reliable transportation to get to and from work shifts.

 

Shelter House is an Equal Opportunity Employer and a United Way Agency.

Job Benefits:

Full time positions come with health, dental, vision, retirement, flexible savings, dependent care savings benefits, and term life insurance.

COVID-19 Precautions:

PPE, social distancing and vaccination encouraged.

Application Instructions:

Please be sure to include a resume, coverletter and 3 references.

Job ID: 78704

Posted 12 days ago

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