Shelter Coordinator

Shelter House

Key Responsibilities:  

  1. Provide direct support services that are high quality, consistent and in accordance with the Shelter House mission, vision and values to the people we serve. 

  1. Intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is maintained at all times. 

  1. Work within a team of coordinators and case managers to ensure continuity of care. 

  1. Record and maintain accurate documentation in a timely manner. 

  1. Ensure that individual rights are protected, all services are confidential, and no information is shared without consent. 

Reports to: Services Director(s)  

 

1.Key Responsibility (40% of time): Provide direct support services that are high quality, consistent and in accordance with the Shelter House mission, vision and values to the people we serve. 

So That:  

  • A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence and care toward self, others with whom we work, and those for whom we provide care.  

  • You operate from a Housing First approach. 

  • A welcoming environment is provided to clients, donors, volunteers and the general public. 

  • You respond to client concerns in a timely manner. 

  • You maintain a high level of professionalism at all times. 

  • You build positive relationships with community partners to ensure a high level of collaboration to best serve populations served.  

  • Support services, including diversion, is offered to all individuals and households that are having a housing crisis. 

2. Key Responsibility (30% of time): Intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is maintained at all times. 

So That:  

  • You respond to client concerns in a timely manner. 

  • You maintain a high level of professionalism at all times. 

  • You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.  

 

3. Key Responsibility (10% of time): Work within a team of coordinators and case managers to ensure continuity of care, this includes attending team and agency-wide meetings/trainings.  

So That:  

  • You are actively engaged with client goals and plans, department matters, and support other staff when crises arise. 

  • You attend and are actively engaged in required agency meetings, such as all-staff and department meetings, and attend and are actively engaged in required trainings.  

  • You complete other duties as assigned by your supervisor.  

 

4. Key Responsibility (10% of time): Record and maintain accurate documentation in a timely manner. 

So That:  

  • You obtain the appropriate licensure to access Service Point: Homeless Management Information System. 

  • Confidentiality in client information is always maintained.  

  • Documentation is completed in a timely manner, including any relevant program record keeping programs, ServicePoint HMIS documentation, staff log, and other agency required paperwork.  

 

5. Key Responsibility(10% of time): Ensure that individual rights are protected, all services are confidential, and no information is shared without consent.  

So That:  

  • Confidentiality in client information is always maintained.  

  • Appropriate program forms pertinent to client information and confidentiality are organized, as complete as possible, and secure. 

Shelter House is an Equal Opportunity Employer and a United Way agency.

Job Benefits:

Full time positions come with health, dental, vision, retirement, flexible savings, dependent care savings benefits, and term life insurance.

COVID-19 Precautions:

PPE, social distancing and vaccination encouraged.

Job ID: 78703

Posted 18 days ago

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