Mobile Crisis Outreach On-Call Counselor

Community Crisis Services and Food Bank

Mt. Pleasant, IA / Fairfield, IA / Sigourney, IA / Washington, IA Human Services & Non-Profit / Healthcare

CommUnity Crisis Services and Food Bank, formerly The Crisis Center, is seeking individuals interested in the position of Mobile Crisis Outreach (MCO) On-Call Outreach Counselor. This position provides counseling to clients on dispatch calls in community settings where the crisis is occurring. Counselors will be responsible for responding to clients within 60 minutes in at least 2 of the following counties: Louisa, Washington, Keokuk and Jefferson.

EXAMPLES OF DUTIES:

Mobile Dispatch

  • Responsible for responding to mobile crisis dispatches for scheduled shift
  • Arrive at any client location within one hour of being called, coordinating arrival with co-worker in any situation requiring a two person response.
  • Be accessible by telephone during all scheduled shifts.
  • Complete required agency paperwork.
  • Complete related data entry and paperwork

General Responsibilities

  • Function as an effective team member and represent the agency in a professional manner.
  • Successfully complete required trainings within required time periods, including up to 30 hours of initial training prior to dispatch.

Reports To: Director of Mobile Crisis

Requirements:

  • One of the following education and/or training qualifications must be met:
  1. A mental health professional as defined in Iowa Code section 228.1
  2. A bachelor’s degree with 30 semester hours or equivalent in a human services field (including, but not limited to, psychology, social work, nursing, education) and a minimum of one year of experience in behavioral or mental health services
  3. A law enforcement officer with a minimum of two years of experience in the law enforcement officer’s field
  4. An emergency medical technician (EMT) with a minimum of two years of experience in the EMT’s field
  5. A peer support specialist with a minimum of one year of experience in behavioral or mental health services
  6. A family support peer specialist with a minimum of one year of experience in behavioral or mental health services
  7. A registered nurse with a minimum of one year of experience in behavioral or mental health services
  8. A bachelor’s degree in a non-human services-related field, associate’s degree, or high school diploma (or equivalency) with a minimum of two years of experience in behavioral or mental health services, and 30 hours of crisis and mental health in-service training (in addition to the required 30 hours of department-approved training.
  • Must complete 30 hours of department approved training or show proof of prior training within 90 days of hire
  • Pass criminal records/dependent adult/child abuse checks completed by your employer.
  • Dependable transportation
  • Possess a valid driver’s license and provide a certified driving record if transporting clients or coworkers
  • Working telephone or means to accept dispatch calls
  • Ability to work a flexible schedule including nights and weekends

Desired Qualifications:

  • Crisis Intervention with experience in suicide intervention, and postvention
  • Knowledge of community resources
  • Experience assisting people with relationship difficulties, depression, stress, extreme poverty, mental illness, parenting etc.
  • Previous experience working with victims of crime 
  • Ability to provide services with trauma informed practices
  • Ability to work under pressure and cope with stressful situations
  • Ability to prioritize multiple tasks and work independently
  • Ability to write reports and proposals 
  • Fluent in Spanish, Arabic, French or Swahili 
  • An appreciation for providing developmental opportunities for staff and practicum students
  • Ability to demonstrate commitment to working with a team of professionals
  • Personal attributes such as professionalism, commitment to self-improvement and development, friendliness, tact, enthusiasm, creativity, sensitivity, sense of humor, and honesty
  • Ability to operate a computer and use basic word processing software and email
  • Ability to operate a multi-line telephone, copier and fax machine
  • Ability to use basic math skills: add, subtract, divide, multiply and figure percentages

Your employer agrees to provide reimbursement at the following rates, no fringe benefits are provided:

Dispatch time: $31.84/hour. $45.48/hour for holidays.

Dispatch time is counted from the time that you receive the outreach call until you complete the paperwork.

On Call shift: $2.50/hour

Training and Meetings: $12.50/hour

Reimbursement for the use of your personal cell phone: $13.50/month if employee takes at least one shift per week.

CommUnity Crisis Services and Food Bank is an Equal Opportunity Employer.

Application Instructions:

Persons interested in this position should send a cover letter and resume electronically to aiden.rohwer-nutter@builtbycommunity.org with “MCO On-Call Outreach Counselor” as the subject line, or by mail to:

Aiden Rohwer-Nutter

Mobile Crisis Outreach Coordinator

1121 S. Gilbert Ct.Iowa City, IA 52240

Applying for:

Mobile Crisis Outreach On-Call Counselor

Community Crisis Services and Food Bank

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Job ID: 70544

Posted 3 days ago

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