Director of Client Services

The Arc of East Central Iowa

Are you driven by a passion to help individuals with intellectual or developmental disabilities? Do you enjoy contributing positively to the lives of people in your community? Are you looking to provide leadership to team members, developing an employee culture of high-performance expectations and quality service delivery? If so, consider a role as the Client Services Director at The Arc of East Central Iowa. Founded in 1953, The Arc of East Central Iowa provides services for individuals of all ages.


As the Director of Client Services, you will manage teams responsible for daily operations of client services. Guiding leaders to ensure accurate client documentation, completion of staff training and, nurturing relationships with clients, families and funders for successful outcomes. Process improvement, collaboration on agency policies and practices, and promoting The Arc’s strategic plan, mission, values and overall health of the organization are core to this position.

Additional responsibilities include managing performance indicators to monitor compliance of Arc policies as well as federal, state, local and managed care organizations, maintaining accreditation standards of all governing bodies, and conducting internal audits and reviews to ensure adherence to policies. Actively participate in the budgeting and analysis of financial statements providing input on variances to budgeted projections.


  • Bachelor’s degree in Human Services or related field, or commensurate experience. Master’s degree preferred. Management experience in a health or human services setting in a leadership role required.


This is a full time benefit eligible position including medical, dental vision, 401k, PTO and more.

Offer of employment contingent upon successful completion of criminal background checks and drug screening. EOE

Application Instructions:

If you would like to apply for this position, please submit a cover letter, resume, salary requirements, and three professional references to

Applying for:

Director of Client Services

The Arc of East Central Iowa

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Job ID: 69821

Posted 28 days ago

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