PROGRAM SUPERVISOR - LCCS Mental Health & Developmental Disabilities and Disability Services

Linn County

Cedar Rapids, IA Human Services & Non-Profit / Municipal & Government $55,718 to $86,362 yearly
Assists the Executive Director or the CEO East Central Region in the daily assignment and supervision of the Targeted Case Managers, Quality Assurance Specialists, and Income Maintenance Workers that provide direct counseling/case management services for eligible clients.
  • Assists the Executive Director or CEO in the assignment of work, hiring, training and disciplinary decisions, using independent judgement, with the Social Workers and support staff.  Conducts performance appraisals of the support staff.
  • Prepares and submits requested documentation to the CEO and Regional Governing Board; interprets policy and procedures, represents Linn County interests within the regional structures.
  • Conducts and monitors quality assurance activities, record reviews and technical assistance; assures sufficient staff in county location, and assures sufficient office space.
  • Assists with the development of the policy and procedure manual and assures compliance with all applicable laws, County policies and program standards.
  • Assists with transition staffing at schools and maintains regular contacts and effective working relationships with other community agencies and programs.   Facilitates meetings as necessary.
  • Knows the County’s Customer-Centered Culture principles, the County’s Mission, Strategic Plan and Core Values and demonstrates them on a regular basis. Uses the LC3 principles to identify, develop and refine departmental products so they are aligned with the Linn County Strategic Plan and enhance customer satisfaction. Collaborates with customers to enhance customer satisfaction. Facilitates capturing the “Voice of the Customer” and uses it to measurably improve departmental performance. Empowers direct reports to close gaps between customer expectations and experience, wherever possible. 
  • Performs other duties as assigned; regular work attendance is required.
  • Bachelor’s degree in social work or human services required
  • Three (3) years of experience working with people with developmental disabilities, mental illnesses, and intellectual disabilities is required.  Some supervisory experience required
  • Additional relevant education or directly related experience may count towards minimum qualifications on a year for year basis at the discretion of the hiring manager.
  • Assists the Executive Director by planning training for and reviewing state policy changes and planning how to implement those changes.
  • There is continual contact with the Social Workers and Income Maintenance Workers regarding work issues.  There is frequent contact with other public providers, clients, and families.
  • Read provider manuals, administrative rules, client reports including medical reports, policies and procedures manual, journals, and general mail.
  • Write letters to families and providers, procedures for staff to follow, and policies.
  • Obtain math skills to complete payroll and daily time sheets.
  • Work is governed by broad instructions, objectives, and policies from the Executive Director.  Requires the exercise of considerable initiative and independent analytical and evaluative judgement.
  • Machines, Tools, Equipment and Work Aids: Computer and software (Word, Excel, Mainframe), e-mail, telephones, voice mail, dictation system, county vehicles.
  • Reports to Executive Director; supervises Income Maintenance Workers, Quality Assurance Specialists, Team Leaders, and Secretaries. 
  • Must pass a County physical examination which includes a drug test after offer of employment.
  • Subject to credit and criminal history review.
  • Valid driver’s license required or must have the ability to obtain transportation to attend off-site meetings and trainings.

Application Instructions:

DEADLINE: Wednesday, October 16, 2019 at 5:00 p.m
APPLY AT: (Current Openings)

Job ID: 69486

Posted 10 days ago

Share This Job