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Social Worker II

Iowa City, IA

Job Reference #: 71814

Job Information:

Full-time Social Worker II – The University of Iowa-College of Dentistry.   To provide social services, individually or in groups, to patients and clients and their families with complex emotional or social problems, and to assume basic consultation, supervision, teaching, research, program development and/or administrative responsibilities in this assignment.  Create awareness of medical transportation options for patient travel to/from dental appointments, and assist patients with transportation processes.  Work with families of minors and dependent adults regarding legal informed consent documentation and patient procedures.  Assist with identifying language translation needs and aid with interpretation services during appointments.  Continue to research community resources for patient and family needs for local assistance, and offer to patients, staff, and students.  Present to faculty, staff and students regarding patient needs and social services.  Knowledge of how to listen, speak, and intervene to patient psychosocial situations.  Responsible for providing efficient and effective clinical operational support through the delivery of oral health care services within the College of Dentistry and Dental Clinics by applying for government/agency assistance to include oral health care.

  • Work collaboratively with other collegiate clinics, referring outside dental offices, community health care centers, and other outside agencies.
  • Collaborate with peers and coworkers to enhance the delivery of oral health care.
  • Provide feedback to management to maintain goals and service excellence protocol. 
  • Contribute ideas and seek ways to improve current workflow processes.
  • Gather psycho-social histories, interpret functioning and needs, and make resource recommendations to aid with costs or barriers to treatment plan.
  • Provide indirect services to patients through program development, research, and teaching.
  • Consult with dental staff and community agencies regarding handling of dental, social, or other challenges of patients and their families.
  • Identify and explain local and state assistance options, particularly those related to dental treatment.
  • Identify and navigate language translation services according to College of Dentistry and Dental Clinics policies and Delta Dental Language Solutions.
  • Use PowerPoint to create and present educational seminars to faculty, staff, and students for competency and growth.
  • Assist patients in application process for Dental Wellness Plan, and understand how coverage impacts      patient care.
  • Collaborate with Clinic Administration to assess patient care needs and problem solve necessary interventions.
  • Document patient interactions in patient management software, AxiUm.
  • Obtain legal permission/informed consent for treatment of minors and dependent adults from Department of Human Services’ representatives, guardians, foster parents, providers, and staff.
  • Follow HIPAA regulations; treat all information received as confidential. 
  • Participate in monthly team meetings, bring proposed solutions as well as problems to supervisor and department management attention.
  • Understand and explain changes to Iowa Dental Wellness Plan, and create and implement interventions to ease transition of changes.
  • Write letters and emails to patients, parents of patients, case workers, etc. to help increase compliance with keeping appointments and following through with treatment.

  • Bachelor’s degree with a major concentration in social work is required; a Master’s degree is desirable.
  • License to practice social work in Iowa.
  • Some (6 months – 1 year) relevant experience in medical/dental social work including:
  • high level customer service experience interacting with patients, providers, students, and staff in a medical/dental practice facility; and
  • medical/dental terminology.
  • Excellent communication skills, including written and verbal - must be able to present before a large public audience.

  • Experience with electronic health record/patient accounting system.
  • Familiarity with community resources for dental patients in Iowa.
  • Ability to work independently and collaborate with internal and external groups.

Salary:  $39,424 to commensurate.  

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Posted 10/13/17

Job ID: 28446481