Guest Service Manager

VenuWorks

VenuWorks of Cedar Rapids is seeking immediately a full time professional for the position of Guest Services Manager.

This salaried management position will oversee all front-of-house staffing and customer service operations for four venues including the Alliant Energy PowerHouse, the Paramount Theatre, the ImOn Ice Arena, and the McGrath Amphitheatre.

VenuWorks operates in a dynamic environment in hosting premier national entertainment in these venues, and this position will be required to work assigned events taking place in the evenings and on weekends.

This position will be primarily responsible for training staff in customer service skills and safety for working in large public assembly facilities; developing staffing plans for events and scheduling part-time casual staff across multiple venues; on-site supervision of staff during events; and post-event timekeeping and evaluations of staff.

Requirements:

  • The successful candidate will be able to demonstrate the interpersonal and communication skills necessary to provide outstanding customer service to staff and patrons with the ability to mediate conflict and resolve customer complaints.

Click apply now to email your resume today! 

View full job description here. 

Job Benefits:

Benefits, 401K retirement plan and insurance offered. Salary will be based upon work experience and education.

Application Instructions:

Candidates should send a cover letter, resume, references and salary history to:

Sean Meloy, Human Resources
Alliant Energy PowerHouse
370 First Avenue NE
Cedar Rapids, IA 52401
or click apply now to email today! 

Resumes will be accepted up to October 29, 2021 or until the position is filled.

VenuWorks is a private management company specializing in management of public assembly facilities.

VenuWorks is an Equal Opportunity Employer and a Drug Free Workplace.

Applying for:

Guest Service Manager

VenuWorks

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Job ID: 77237

Posted 15 days ago

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