HR Manager - Patient Financial Services

The University of Iowa

Job Reference #: 21002313

The Human Resources Manager directs the administrative and operational HR functions for all divisions within the Patient Financial Services department. Implements programs designed to provide a safe and inclusive work environment. Assures compliance with applicable laws, regulations and policies. Enhances the operations of UI Health Care Human Resources by providing advice and support to the unit leadership and employees.

Key Areas of Responsibility:

Communication: Prepare and disseminate information across select or all units within the department. Participate in departmental management meetings, present updates pertaining to HR policies, procedures and/or activities. Communicate with managers and front-line supervisors to assess the work environment. Take measures to assure a healthy work environment and positive employee morale.

Compensation: Conduct workforce and market analyses. Participate on the departmental salary review committee to maintain departmental pay plans. Conduct job evaluations and review requests for career advancements, promotions and shifts. Make programmatic recommendations to department leadership and UI Health Care Compensation/Classification to assure the department is competitive in recruiting and retaining high performing employees.

Compliance with Policies, Laws, and Regulations: Provide leadership to the PFS management team in the interpretation and enforcement of human resources laws, regulations and policies. Collaborate in investigations regarding alleged infractions. Assess findings and recommend appropriate corrective action.

Consultation: Provide leadership for developing and implementing HR programs and processes. Initiate, design and conduct presentations tied to performance and human resources issues.

Diversity, Equity and Inclusion (DEI): Strive to provide a cohesive and inclusive working environment where all aspects of human differences are acknowledged and appreciated. Provides educational opportunities for employees to identify and overcome their own implicit bias, microaggressions and blind spots related to diversity.

Human Resources and Financial Management: Maintain adequate HR staffing to ensure the department’s HR needs are met timely, efficiently and effectively. Train/mentor HR support staff to assure they are competent and in tune with th e needs of the department’s workforce. Provide and oversee educational/internship opportunities within the HR function.

HR Transactions and Maintenance of Employee Information: Review, edit, approve/deny departmental transactions. Develop and implement processes to maintain confidential personnel records and reports. Perform audits to assure completeness and accuracy of information.
Leave Management: Collaborate with UI Health Care Office of Leave and Disability Administration to administer leaves of absence related to FMLA, ADA, Worker’s Compensation or other reasons and to provide information/clarification in response to questions from management and employees.

Performance Management: Ensure planning, monitoring and appraisal of employee performance by advising and training managers to coach, correct and as necessary, discipline employees. Assure due process and consult with managers to bring resolution to difficult performanc e and behavior issues.

Reward and Recognition: Ensure that managers are effectively using existing recognition programs, including spot awards. Encourage managers to be creative and spontaneous in recognizing good performance.
Strategic Planning and Development: Work closely with the department’s associate directors and the AVP to develop and implement strategies designed to enhance the strength and performance of the department’s workforce.

Talent Acquisition and Onboarding: Implement recruitment strategies to ensure staffing needs are met. Coordinate onboarding to assure newly hired employees are effectively introduced and welcomed to the department and the university. Maintain contact with and survey newly hired employees to assure their workplace needs are being met. Make recommendations as needed to assure the needs of newly hired employees are met.

Classification Title: Human Resources Manager
Department: Patient Financial Services
Pay Grade: 5A
Percent of Time: 100%
Location: Hospital Support Services Building (HSSB)

Position Qualifications:

Education Required
• A Bachelor’s degree in Human Resources Management, Organizational Behavior, or a Business Administration related discipline.

Required Qualifications (All at an Extensive level proficiency unless specified)
• Considerable (3-5 years) human resources management and supervisory experience.
• Excellent written and verbal communication skills (one on one and group presentations).
• Demonstrated knowledge of human resources laws, regulations, practices, principles, processes and directives.
• Demonstrated commitment to diversity and ability to work effectively and collaboratively within a multi-disciplinary team
• Previous experience supervising staff
• Demonstrated ability to foster a positive work culture

Desired Qualifications
• Master’s Degree in Business Administration or an equivalent combination of education and experience
• Demonstrated analytical skills and success making recommendations to resolve identified issues.
• Experience conducting investigations and recommending corrective/disciplinary actions.
• Experience with the design and delivery of management development/training materials.
• Demonstrated proficiency using computer software applications and query tools.
• Prior health care human resources management experience.


Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on May 14, 2021.

Successful candidates will be subject to a criminal background check, and five professional references will be required.

Universal Competencies (proficiency level):
• Collaboration and Embracing Diversity (extensive): Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, nationalities, genders, ages, etc.
• Positive Impact/Achieving Results (extensive): Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. Able to demonstrate ethical behavior in diverse situations while producing results.
• Service Excellence/Customer Focus (expert/leader): Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.

Proficiency Levels are defined as:
• Basic: Uses basic understanding of the field to perform job duties; may need some guidance on job duties; applies learning to recommend options to address unusual situations.
• Working: Successfully completes diverse tasks of the job; applies and enhances knowledge and skill in both usual and unusual issues; needs minimal guidance in addressing unusual situations.
• Extensive: Performs without assistance; recognized as a resource to others; able to translate complex nuances to others; able to improve processes; focus on broad issues.
• Expert/Leader: Seen as an expert and/or leader; guides, troubleshoots; has strategic focus; applies knowledge and skill across or in leading multiple projects/orgs; demonstrates knowledge of trends in field; leads in developing new processes.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Application Instructions:

In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications for this position.

Job ID: 74467

Posted 10 days ago

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