HR Assistant

Riverside Casino and Golf Resort


The HR Specialist is responsible for the day to day administration within the HR department, including new hire processing/drug screening, ensuring appropriate completion of all new hire paperwork, facilitating new hire orientation/guest service training; administering the daily employee communication process, managing the employee information system to include data entry and reports, creation and upkeep of all employee files, and administrative support for the employee volunteer program.  The HR Specialist will also assist other HR staff with day to day administration and projects as needed.

Essential Functions

  • Provide exceptional guest service to all employees and guests.
  • Facilitate new hire orientations, guest service training, non-Certified alcohol training, and assist in the scheduling and completion of all required new hire electronic training.
  • Ensure timely and accurate completion of all new hire paperwork, following-up as required with new hires on missing paperwork.
  • Manage the I-9 process to ensure as an organization we are in 100% compliance.
  • Input all appropriate information into our HR system with 100% accuracy and within defined timelines. This will include new hire data as well as ongoing changes to employee data such as to job, wage and benefits changes.
  • Create and maintain employee personnel files, maintaining compliance with all applicable records retention guidelines.
  • Manage and administer the daily employee communication board, soliciting and organizing all necessary communications from HR co-workers and ensuring timely and relevant information is updated consistently.
  • Support the Winning Hands Employee Volunteer Program with administrative support as needed.
  • Administer pre-employment and random drug screening.
  • Assist in facilitating the new hire process, including working with managers and candidates to ensure timely completion of all new hire process steps.
  • Assist as needed in the recruiting process, to include sourcing and screening applicants.
  • Completion of all employment verifications and reference checks, per company guidelines.
  • Distribution of monthly employee birthday cards and anniversary pins.
  • Schedule quarterly employee anniversary events.
  • Assist employee events coordinator with the planning and organizing of employee events.
  • Assist with uniform distribution/return process as needed.
  • Assist other members of HR team with day to day administration and projects as needed. Other duties as assigned.


  • Associate’s Degree, or equivalent related experience Minimum of 2 years of office administration experience, to include successful handling a high volume of varied activities. Minimum of 2 years of guest service experience, which must include significant daily interactions with either customers or employees.   Must demonstrate proficient guest service skills. Demonstrated proficiency in Microsoft Office Suite of products, to include Word, Excel and Publisher. Must demonstrate excellent interpersonal and communication skills, including experience with group facilitation Must demonstrate excellent organizational and time management skills Must have ability to obtain Iowa Racing & Gaming Commission license.


Full-time position, days



Job Benefits:

Riverside Casino & Golf Resort® (RCGR) offers a wide variety of benefits intended to meet the many needs of our diverse employee population. We offer a comprehensive benefits package that helps our employees get and stay healthy, plan for their future, and maintain a healthy work-life balance. We encourage you to look through the different benefits below to discover all that we have to offer to our employees of Riverside Casino & Golf Resort!

Health & Wellness


We offer a PPO medical plan with three different deductible options, to include a Health Savings Account option with a company match, at affordable and competitive rates.


RCGR's dental coverage offers a variety of services to you and your family ranging from routine maintenance to major services.


Our vision service plan will help you see the savings that you'll receive from a variety of discounts.

Flexible Spending Accounts

Save money on your health, dental, vision or dependent care expenses with the help of our pre-tax savings accounts.

Wellness Center

Feel the burn in our 24/7 fitness center, free for you and your immediate family members (age 18+). We also provide free annual flu shots and health risk assessments, along with incentive programs designed to keep you active and healthy!

Employee Assistance Program (EAP)

RCGR, through our affiliation with UNUM EAP Services, offers free confidential consultations to our employees and their families.


Profit Sharing

Our employees drive our success. That's why we share our success with our employees in the form of a profit sharing program. We provide a quarterly profit sharing bonus based upon the success of the company (subject to Board approval).

Premium Pay Attendance Incentive

On top of our competitive base wages, we also offer the opportunity for all non-exempt employees to earn an extra $1.25 - $1.75 per hour (based on tenure). Each bi-weekly pay period we pay out an attendance incentive to each employee who is on time and works each of their scheduled shifts during the pay period.


Save for your retirement by enrolling in one of our 401(k) retirement plans. Riverside offers pre-tax contributions as well as ROTH after-tax contributions, all with a company match.

Paid Time Off (PTO)

We believe maintaining a healthy work-life balance is important for employees to be able to be at their best when they are working, which is why we have a competitive paid time off program for both full-time and part-time employees. Upon hire as an RCGR employee you will begin accruing PTO for every hour you work. Your PTO earning rate increases along with your time with the company. The longer you stay the more PTO you earn! Included in this benefit is the opportunity to sell a portion of your earned PTO back to the company for cash.

Term Life Insurance

RCGR provides all full-time employees with a base amount of free term life insurance. Employees may purchase additional term life insurance up to 5x their annual earnings at affordable group rates.

Voluntary Benefits

We have partnered with AFLAC, a leading voluntary benefits provider, to offer benefits to our employees at affordable group rates. These benefits, to include short-term disability, accident, critical illness and cancer coverage, provide the employee with cash payments to help offset the cost of insurance and lost wages.

Rewards & Recognition

Internal Discounts

Being an employee of our resort has its perks! We offer our employees a multitude of discounts from our various amenities, to include discounts at our Spa, Golf Course & Pro Shop, Hotel, Boutique, Gift Shop and our Food & Beverage outlets of Ruthie's Steak and Seafood, Robert's Buffet and Ripple Diner.

External Discounts

We have partnered with a variety of external retail services to offer discounted prices at places such as Adventureland, Lowe's Home Improvement, U.S. Cellular and Sprint phone plans, and internet retailer Working Advantage.

Above & Beyond Employee Recognition

The "Caught in the Act" employee recognition program is designed to recognize any employee who gets "caught" doing something good!

A "Caught in the Act" may be written and submitted by any employee who observes another employee doing something good. If you see a coworker doing a good job or want to say thank you to them for helping you, then recognize them with a "Caught in the Act"! They may be doing their job well or going above and beyond the call of duty and that deserves a Caught in the Act! Every month each submitted "Caught in the Acts" are voted upon and the best ones receive our monthly "Above and Beyond" award. The Above and Beyond winners receive a stay on our hotel, dinner at our Ruthie's Steak and Seafood restaurant, a treatment at The Spa at Riverside, and a round of golf at our Blue Top Ridge golf course.

Scholarship Program

COVID-19 Precautions:

We are closely monitoring the state of Iowa Department of Public Health (IDPH) Guidelines, Centers for Disease Control (CDC) guidelines, as well as working with local Health Departments, and will continue to make changes as necessary to our protocols and procedures. This program has been developed in consultation with our Chief Medical Officer, Dr. David Nacos.

We are taking steps to keep our guests, employees, and our community safe in accordance with Iowa law. The health and safety of our employees and guests is our number one priority.

Our casino is open as permitted in Iowa Governor Kim Reynolds' State Public Health Emergency Declarations. Our procedures are in accordance with those proclamations and follow guidance issued by the Iowa Department of Public Health, the Department of Inspection and Appeals and the CDC.

General Guidelines While Visiting

As recommended by the CDC and the Governor, those at high risk for more severe COVID-19 illness should stay home.

Reservations are recommended in certain outlets and service is temporarily modified to accommodate Iowa Department of Public Health and Department of Inspection and Appeals guidelines.

Frequent hand washing or sanitizing is recommended while visiting our facility.


All employees are trained on the new COVID-19 safety and sanitation protocols including: enhanced cleaning processes, Stay at Home Guidelines, Mask Wearing, Social Distancing, Hand Washing and other hygiene requirements.

Masks & Personal Protective Equipment (PPE)

Masks are required when visiting our facility. Please note that we have installed plastic barriers between slot machines that provide a social distancing barrier, and properly spaced a number of our slot machines apart, for guests seated at a slot machine. Employees will wear masks in public spaces unless barriers are in place between them and the public providing social distancing. Appropriate PPE will be worn by employees based on their role and responsibilities and in adherence to state or local regulations and guidance.


Employees will wear gloves based on position and duty. Gloves will be worn by employees whose responsibilities require them, as determined by medical experts.

Hand Washing

All employees have been instructed on when and how to properly wash their hands, or use sanitizer when a sink is not available.


Hand sanitizers and wipes are located throughout the facility for guests and employees. Cleansing wipes are machine safe and acceptable to use on most equipment around the property.

Stay At Home Guidelines

Guests and employees are advised to stay home if answering yes to any one of these questions:

  • Do you have a running nose, cough, sore throat, difficulty breathing or any other respiratory symptom?
  • Do you have a fever of 100℉ or above?
  • Do you feel sick?
  • Do you know you have you been in contact with anyone who has tested positive for COVID-19?

Security Officers will assist our guests and employees with the new safety procedures and protocols.


We've enhanced our already stringent cleaning regimen and placed signage to keep everyone mindful of social distancing and other CDC and Health Department guidelines. We use cleaning products and protocols which meet EPA guidelines and are effective against viruses, bacteria and other airborne pathogens. We place an emphasis on frequent contact surfaces including, but not limited to, elevators and elevator buttons, door handles, hallway handrails, room locks, and stair handrails.

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HR Assistant

Riverside Casino and Golf Resort

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Job ID: 73758

Posted 25 days ago

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