Restaurant Service Manager

VUE Rooftop Restaurant

We are searching for the right candidate to grow with us as our Restaurant Guest Service Manager! This qualified and outgoing individual will oversee and hands-on manage the Vue Rooftop operations, while striking the delicate balance between front and back of the house operations.

Front of the house restaurant supervisory/managerial experience is required, preferably in an upscale and high volume environment. Our team members are seeking someone to lead in a positive outgoing mindset that focuses on creativity and consistently supports our upscale reputation.  Nights, weekends, and holidays are required.

Other benefits in addition to health, vision, and 401k include generous room discounts with Hilton, Kinseth Hospitality, and employee discounts in The Vue Rooftop.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

  • Hires, orients, schedules, coaches, trains and motivates staff.
  • Develops and implements training goals and objectives in regards to operations.
  • Takes order from customers or wait staff and suggestively sell beverages/food to guests.
  • Cards all patrons that appear to be under the legal drinking age and refuses to serve alcohol to minors.
  • Serves non-alcoholic beverages, mixed drinks, wine and draught or bottled beer in a friendly courteous manner to ensure guest satisfaction.
  • Inventories, estimates and orders china, glass, linen and silver supplies per purchasing guidelines.
  • Addresses customer's complaints concerning service, food, and beverages to ensure guest satisfaction.
  • Inspects establishment and observes workers and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations.
  • Communicates with other departments on items including but not limited to maintenance needs, food preparation, banquets, cleanliness, safety, marketing, motivation, retention and future planning.
  • Controls departmental expenses according to budget and prevention of waste/spoilage.
  • Knows the competition, market position and market segments.
  • Cleans and maintains an organized work area.
  • Plans and arranges promotional programs and advertisements.

 

KHC POLICIES:  Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards.  These policies include dress code, safety and performance standards.  Employees must also maintain a professional image and report to work as scheduled.

 

SUPERVISORY RESPONSIBILITIES: 

Directly supervises 1-30 employees in the Front of the House.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

QUALIFICATIONS: 

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
  • The requirements listed below are representative of the knowledge, skill and/or ability required. 

 

EDUCATION and/or EXPERIENCE: 

  • Bachelor's degree (BA) from four-year college or university; or one to four years related experience and/or training; or equivalent combination of education and experience.

 

Applying for:

Restaurant Service Manager

VUE Rooftop Restaurant

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Job ID: 98240

Posted 5 days ago

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