Spa Manager

Riverside Casino and Golf Resort

Riverside, IA Hospitality & Tourism / Retail $44,000 to $49,000 yearly
This position is responsible for overseeing the day to day operations, guest service standards & team members of the Salon/Spa.  Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa.  Continued development of client database, services and product for financial growth.      

Essential Functions

  • Provide exceptional Guest Service to all customers & co-workers.
  • Provide exceptional guest service to all internal & external guests.
  • Ensure all policies are followed, profit goals are met, programs are implemented and building/equipment is maintained at all times.
  • Provide leadership, clear direction & reviews for Spa staff.  Hold monthly “Huddles” (meetings)
  • Responsible for scheduling guests, service providers and client coordinators’ payroll processing and approvals for time off.
  • Coordinate hiring, training & discipline of employees with Director. Coach, manage & interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.
  • Responsible for handling all customer challenges appropriately.  
  • Implement Aveda experiences and RCGR policies/procedures
  • Responsible for inventory control, monthly counts and ordering
  • Strong knowledge maintained on equipment and POS processing
  • Understand, implement & perform responsibility of managing the day to day operations of a (7) day a week luxury Resort Salon & Spa
  • Participate in all Aveda required trainings and implement practices that are taught
  • Group/party coordinator and RCGR department liaison.
  • Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel

Job ID: 67593

Posted 11 days ago

Share This Job