Front Office Manager

Kirkwood Community College

Cedar Rapids, IA Hospitality & Tourism / Accounting

Job Reference #: 00151

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
 
GENERAL JOB SUMMARY: 
Plans, directs, and coordinates hotel front desk, uniformed services and reservations operations. The Front Office Manager will also serve as a Mentor.   As a Mentor this individual will be responsible for supervising the learning experiences of students in all areas of the Hotel at Kirkwood Center, the Kirkwood Center for Hospitality Arts and the Kirkwood Center for Continuing Education.
 
UNIVERSAL CORE COMPETENCIES:

  • Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
  • Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
  • Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
  • Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
  • Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

  • Manage the reservation process.
  • Greet, register and check out guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Assign duties to workers and schedule shifts.
  • Participate in financial activities such as forecasting the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Collect payments, and record data pertaining to funds and expenditures.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Train staff members.
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. 
  • Maintain compliance with required training as designated by supervisor.
  • Instruct, as Adjunct Faculty, one course within the Hospitality Arts Program each academic year, as part of the staff-member's standard compensation package.  Staff-members will also be permitted to instruct, as Adjunct Faculty, a maximum of twice per academic year, at the request of the staff member and with the permission of both The Hotel General Manager and the Chair of the Hospitality Arts Program.  Any such additional course taught will be compensated at prevailing rates for Adjunct Faculty, who are also full-time, exempt employees of the College.
  • Regular and consistent attendance at work.
  • Miscellaneous duties and responsibilities as may be assigned from time to time.
 
MENTOR ESSENTIAL DUTIES/ RESPONSIBILITIES
  • Serve as professional role model.
  • Attend Mentor orientation prior to the practicum.
  • Understand objectives and expectations for the practicum.
  • Assist students in achieving course objectives.
  • Coach and nurture student in performance of skills.
  • Document observations of performance & progress in timely fashion, utilizing forms provided.
  • Supervise students and provide feedback on performance, as required.
  • Evaluate and report student performance to the Hospitality Arts Program faculty.
  • Complete evaluation tools in timely manner.
  • Serve as a resource for students:   answer questions and provide guidance during the practicum.
  • Calculate student hours to ensure that the required hours for the practicum have been met.
  • Collaborate with faculty.
  • Meet with Hospitality Arts Program faculty to submit student evaluations and hours.
  • Ensure adherence to all regulatory requirements, including the health code.
  • Serve as Adjunct Faculty within the Hospitality Arts Program a minimum of once per year, no more than once per semester.
 
PERFORMANCE EXPECTATIONS:
  • Thorough knowledge of various computer software packages as well as office equipment and operation.
  • Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
  • Effective oral and written communication skills.
  • Effective time management and organizational skills (multitasking).
  • Work effectively and accurately in an atmosphere with frequent interruptions.
 
MENTOR PERFORMANCE EXPECTATIONS:
  • Familiarizes self with and follows policies, procedures and protocols of the program, college, and facility.
  • Assumes responsibilities, is prompt and dependable in attendance, and effectively applies problem-solving skills.
  • Exhibits and models professional conduct for students at all times and in all settings.
  • Represents the program, college, and facility in a positive manner.
  • Maintains professional relationships with facility personnel and colleagues.
  • Maintains professional, objective relationship with students and all others.
  • Promotes trust and respect between students, faculty, college and professional staff.
  • Assists students in identifying strengths and areas for improvement.
  • Promotes belief in student's self-worth and self-awareness.
  • Acts as a facilitator of learning; discusses, questions, and oversees student learning.
  • Expresses high expectations of student performance concurrent with course objectives. 
  • Maintains confidentiality.
  • Treats students, faculty, college and professional staff equally in regards to gender, age, etc.
  • Submits paperwork and student evaluations in a timely manner.
  • Maintains regular communication with the faculty.
  • Expresses and demonstrates high standards of hospitality and service at all times.
  • Stays current with industry and educational trends.
 
PERFORMANCE EXPECTATIONS:
  • Includes a bulleted list of 5-7 more cultural and Kirkwood specific job-related behavioral expectations
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. 

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.Individuals may perform other duties as assigned.
 

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

  • Standing over 2/3 of the time.
  • Walking up to 2/3 of the time.
  • Sitting under 1/3 of the time.
  • Using hands up to 2/3 of the time.
  • Talking or hearing over 2/3 of the time.
  • This position requires lifting.

MINIMUM QUALIFICATIONS:

  • High school diploma or the equivalent required. 
  • Must have a minimum of three years management experience in a related hospitality setting. 
  • Must have valid driver's license and own transportation. 
  • Preference will be given to those candidates with a post high school degree. 


Job ID: 66420

Posted 27 days ago

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