Call Center Representative / Centralized Scheduling Specialist
Physicians Clinic of Iowa, PC
Physicians’ Clinic of Iowa is seeking a Call Center Representative/Scheduler to work full time (Mon – Fri, 8AM-5PM) in our Access Center answering calls from referring providers and patients.
Duties:
- Scheduler will spend time scheduling appointments, answering general questions, and providing information to referring providers and patients.
- Will also respond to patient inquiries received via the patient portal and will enter and update patient information in the practice management system.
- The successful individual will adhere to a high level of customer service and will work to enhance PCI’s reputation by accepting ownership for increasing patient and referring provider access to PCI’s providers.
- Must be able to work well as a team member and independently as well as possess and demonstrate excellent communication skills.
- Leading candidate will have basic to intermediate computer skills and/or ability to become proficient in the use of computers and software applications.
- The leading candidate will have two to three years of experience in a medical office and knowledge of medical terminology.
- Must be a service focused, detail-oriented individual with the ability to problem solve and troubleshoot.
We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program.
PCI is E.O.E.
Pre-employment drug screen and background check required.
PCI is a tobacco and drug free
Job ID: 98944
Posted 11 days ago