The Physicians’ Clinic of Iowa Central Business Office is seeking a full-time Patient Account Representative.  

Responsibilities will include, but are not limited to:           

• Answering patient account billing questions and posting patient payments.
• Maintaining assigned accounts within acceptable aging limits.
• Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
• Insurance claims follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
• Resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.
• Follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.
• Act as a liaison between the patient, physician’s office and insurance carrier to resolve claim payment issues.
• Identify consistent billing errors and report recurring problems to the PAR Supervisor.
• Maintain positive customer relationships.
• Work as part of a team focused on exceptional patient service.
• A working knowledge of commercial and government medical insurance claim filing procedures is required.
• Assist with payment posting as needed. 

 

Requirements:

• Applicants should possess strong communication and customer service skills as well as a high level of comfort working with computers and various software.  
• Experience working with patient medical accounts is preferred and experience with medical software is a plus.   

We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program.   

 

PCI is E.O.E.  

Pre-employment drug screen and background check required.

PCI is a tobacco free workplace.