IT Support Consultant – Project Implementation

The University of Iowa

Job Reference #: 24003214

Iowa Health Care department of Health Care Information Systems is seeking an IT Support Consultant to provide client device (PC/Printer/Telephony) knowledge to various departments throughout UI Health Care, via meetings or walk-throughs. Clear oral and written communication is necessary. Will coordinate planning, ordering and installation of client technologies for projects of varied sizes. Position includes working with department contacts, Project Management groups, vendors, contractors, and end users regularly.


Position Responsibilities:

  • Analyzes, coordinates, configures, and installs project IT hardware.
  • Answer questions from customers on HCIS standardized equipment.
  • Develop the understanding of institutional knowledge to reflect the needs into project planning.
  • Performs advanced analysis and problem resolution with device hardware and connectivity in new installations.
  • Documents and shares findings with team members
  • Ability to take self-study and vendor sponsored classes related to technical systems software and hardware.
  • Development of a high-level understanding about hardware utilized in clinical workflows and also expected to communicate the needs to end users.
  • Develops documentation for complex software/hardware installation processes.
  • Documents and shares problem resolutions and best practices with team members.
  • Maintains accurate inventory management records.
  • Accurately documents work in the ticket tracking system.
  • Maintains project documentation for tracking all phases of a project.
  • Represents HCIS at project meetings to gather information on customer requirements. Investigates and addresses customer questions and concerns.
  • Assist with the implementation of approved projects, providing project support and services.
  • Manages small to large sized projects.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Salary: $48,500 to commensurate – 4A

University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time: 100%

Location: 200 Hawkins Drive, Iowa City, Iowa

Staff Type: Professional & Scientific

Type of Position: Regular

Education Required

  • Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Experience Requirements

  • Experience, typically 1-3 years, supporting workstations running Windows 10 and MS Office 365
  • Experience in running IT related projects.
  • Professional experience working with desktop hardware and software in a managed workstation environment.
  • Excellent oral and written communication skills to communicate effectively with technical and non-technical staff from a variety of backgrounds and perspectives.
  • Excellent organizational skills
  • Ability to move and install personal computer equipment.

Desired Qualifications

  • Experience with Microsoft OneNote
  • Experience with Microsoft Teams
  • Demonstrated ability to work independently.
  • Strong customer service focus.
  • Experience with wireless networking and security.
  • Experience working in a Health Care IT environment.
  • Experience utilizing ITIL frameworks.

 

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Brian Hegland brian-hegland@uiowa.edu

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Application Instructions:

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Job ID: 98097

Posted 11 days ago

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