Receptionist / Front Desk Administrative Assistant

Cedar Rapids Eye Care

Cedar Rapids Eye Care is looking for an energetic and motived person to join our team!

We have a 100-year history as being a family friendly, full-scope, locally-owned Optometric practice. We are proud of the practice environment we have created and would love to find a new addition to our work family. We see patients of all ages, including a large pediatric population.


  • Applicants must be team oriented and comfortable working with all ages. We are looking for dependable self-starters who are able to multi-task, problem solve, and deliver exceptional patient-centered service. 
  • We are willing to train the right person.
  • In addition, it is expected that our new team member will uphold the professionalism of our office and our core mission statement.

Duties will include the following:

  • Positive First Impression: Greeting patients with a friendly and welcoming demeanor upon their arrival at the office to ensure they feel valued and comfortable from the moment they walk in.
  • Patient Registration: Ensuring accurate and up-to-date patient information in the office system.
  • Answering phones and assisting patients with basic glasses and contact lens questions.
  • Check-In and Check-Out Procedures: Verifying patient information, checking them in for their appointment, and handling check-out procedures.
  • Handling Payment Transactions: Collecting co-pays, deductibles, and other payments, and providing receipts as needed.
  • Answering Phones: Fielding incoming calls, scheduling appointments, and addressing patient inquiries.
  • Triage and Appointment Scheduling: Assessing the nature of patient needs over the phone, determining the appropriate type of eye exam, and scheduling appointments accordingly.
  • Insurance Verification: Verifying patients' insurance coverage, explaining benefits, and assisting with insurance-related inquiries.
  • Coordinating with Clinical Staff: Communicating effectively with optometrists and other clinical staff to ensure a seamless patient experience.
  • Resolving Patient Issues: Addressing and resolving patient concerns or issues in a professional and timely manner.
  • Maintaining a Clean Reception Area: Keeping the front desk and waiting area tidy and welcoming.
  • Appointment Reminder Calls: Making reminder calls to patients in advance of their scheduled appointments.
  • Maintaining Patient Flow: ensuring that patients move through the office efficiently, minimizing wait times and keeping appointments on schedule.

All of these duties above collectively contribute to an efficient and patient-focused environment in an optometric office.

If interested please send a resume via email by clicking apply now! 

Job Benefits:

Vacation and sick pay are offered after an introductory period. 401K. Health and dental insurance. Complimentary vision exams. Discounts on materials. Monthly bonus opportunities. We are proud to offer a competitive wage.

Applying for:

Receptionist / Front Desk Administrative Assistant

Cedar Rapids Eye Care

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Job ID: 93879

Posted 22 days ago

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