Appointment Scheduler / Phone Triage - Family Medicine

Physicians Clinic of Iowa, PC

Physicians’ Clinic of Iowa’s Department of Family Practice is seeking an Appointment Scheduler/ Phone Triage for its busy practice.  This individual will answer, assist, and/or triage patients calling into or arriving in the department.  

Other duties include but not limited to: 

  • Handle incoming calls for direct patient care questions or needs for all providers  
  • Triage patient calls by obtaining applicable patient history, specific problems, duration of symptoms, severity, treatment tried and effect on symptoms 
  • Accurately and efficiently document patient calls/inquiries and task physician and/or nursing team in Electronic Health Record system  
  • Schedule appointments as requested by referring providers or patients 


  • The successful candidate must maintain patient confidentiality and demonstrate a high level of professionalism at all times.
  • The qualified individual will be patient focused, possess excellent, written and oral communication skills
  • Must work well with team members as well as individually.
  • Must also have a high level of comfort in working with computer systems.  
  • Medical office experience preferred but not required.

We are an excellent employer offer competitive salary, benefits, no nights or weekends, paid holidays, and a generous paid time off program.


 PCI is E.O.E.  

Pre-employment drug screen and background check required.

PCI is a tobacco free workplace.



Job ID: 84131

Posted 19 days ago

Share This Job