Clinic Services Specialist - Radiation Oncology

The University of Iowa

Job Reference #: 23001065

This Clinic Services Specialist position will provide support of UI Health Care patient access services in the Department of Radiation Oncology to ensure effective and efficient delivery of excellent health care services through frontline clinic operations support. Duties include coordination of patient appointment scheduling, reception duties of checking in/queueing patients, and obtaining/completing required documentation, all requiring knowledge of Epic and Radiation Oncology Mosaiq system. Will perform specific compliance activities and patient satisfaction for the specialized Radiation Oncolo gy clinic on the health care campus as well as external outreach clinics. Included in general functions are co-pay collection, appointment scheduling face to face and via telephone, use of the work queues, and coordination/communication with multiple departments and external constituents. Provide high level customer service and ensure patients have an excellent experience by following the “Standards of Excellence” guidelines and upholds best practices set forth by the Department of Radiation Oncology providers and Ambulatory Operations.

This position is not eligible to participate in remote work.

Position Responsibilities:

  • Effectively and efficiently coordinate and schedule patient visits and appointments in the specialized Radiation Oncology outpatient clinic using both EPIC and Mosaiq revenue cycle and treatment systems.
  • Comply with Ambulatory Operations scheduling policies and established departmental guidelines and best practices to facilitate all patient appointments.
  • Serve as intermediary between patients, external scheduling staff, and clinical care staff concerning scheduling access and medical care concerns.
  • Facilitate coordination of complex radiation treatment appointments with patients and other clinical departments.
  • Answer incoming clinic calls, field and answer questions, schedule appointments, route calls and relay messages as appropriate, working with numerous distractions and interruptions.
  • Coordinate appointments with other UIHC departments as needed.
  • Assist with resolving immediate scheduling issues by working with Clinical Services Coordinator.
  • Notify supervisor of unresolved scheduling issues.
  • Perform reception coverage; assist with patient appointment check in process through the Epic and Mosaiq systems; greet patients upon arrival to the clinic; answer questions in a manner consistent with service excellence principals; update patient address, phone, insurance, MSP data and caregiver information; ensure patients complete and/or sign all appropriate documentation.
  • Facilitate patient flow within the clinic and hospital through utilization of the Epic Department Appointments Report and Mosaiq Master Schedule; direct patients to appropriate waiting areas; assist with directions to other UIHC clinics; provide parking validation.
  • Collaborate with peers in clinical departments, patients, and external agencies and to facilitate delivery of services. Serve as intermediary between patients, frontline staff, nursing and providers concerning scheduling concerns and medical needs. Notify appropriate clinic manager and frontline staff of access or scheduling issues and work to identify a solution for resolution.
  • Negotiate schedule changes with providers and communicates changes with staff/supervisors.
  • Provide feedback to management on means to resolve service and operational issues.
  • Comply with established departmental workflow and Ambulatory Operations processes to achieve performance expectations; communicate successes and challenges to clinic services coordinator.
  • Effectively utilize Service Excellence initiatives in patient and customer services.
  • Contribute to the expectation that all patients will receive the EPIC After Visit Summary and receive access information to EPIC via My Chart.
  • Assist with new staff and student training during departmental onboarding processes.
  • Maintain a culture of Service Excellence by modeling professional behaviors in compliance with UI HealthCare training requirements, policies and procedures as well as Department of Radiation Oncology Mission Statement.
  • Ensure adequate coverage of assignments for customer service roles.
  • Contribute to continuous improvement of patient scheduling and provider/patient communication to ensure Ambulatory Operations guidelines.
  • Work with appropriate staff regarding supply and facilities maintenance requests.
  • Provides billing support by reviewing patient payor status to determine need for referral; initiate referral process and link appropriate appointment.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Pay Grade: 3A

Benefits Highlights:

  • Regular salaried position located in Iowa City, Iowa
  • Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
  • For more information about Why Iowa?, click

Additional Information

  • Classification Title: Clinic Services Specialist
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time; Monday-Friday, 8 am to 5 pm

Education Requirement:

  • A Bachelor of Science degree or an equivalent combination of education and experience.

Experience Requirement:

  • Minimum of six months experience in schedule coordination or administrative work in a health care setting.
  • Experience working in customer service.
  • Excellent written, verbal and interpersonal communication skills.
  • Demonstrated ability to work as cooperative team member.
  • Proficiency in computer software applications (MS Word, Excel, Outlook and PowerPoint).

Desired Qualifications:

  • Experience coordinating Radiation Oncology services.
  • Experience with the Epic system.
  • Knowledge of University of Iowa Hospitals and Clinics policies, procedures, and regulations.
  • Experience working in an outpatient health care setting is highly desired.

 

This position is not eligible for University sponsorship for employment authorization.

Contact Information

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Application Instructions:

In order to be considered, applicants must upload a resume and a cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Professional references will be requested at a later step in the recruitment process. Job openings are posted for a minimum of 14 calendar days. Successful candidates will be subject t o a criminal background check.

Job ID: 84043

Posted 26 days ago

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