Patient Financial Counselor

Physicians Clinic of Iowa, PC

The Physicians’ Clinic of Iowa Central Business Office is seeking a full-time Patient Financial Counselor. 


Responsibilities will include, but are not limited to:

  • Provide financial counseling and follow up on account balances.
  • Work with Patient Responsibility Pricer software to obtain procedure pre-payments.
  • Answer patient account billing questions both by telephone and face to face.
  • Reviewing upcoming appointment schedule for patient balances and counsel patients as needed.
  • Monitor accounts receivable working in conjunction with the billing office; maintain assigned accounts to within acceptable aging limits.
  • Maintaining a working knowledge of third-party payment procedures.
  • Establishing payment plans according to Clinic Financial Policy.
  • Contacting patients not meeting payment guidelines and resolving issues.
  • Preparing accounts for turn over to an outside collection agency.
  • Identify drug assistance programs patients may qualify for (when applicable).
  • Assisting patients as needed with completing Statement of Financial Consideration.
  • Maintaining an organized documentation of the work on patient accounts. 
  • Researching and maintaining a working knowledge of patient financial assistance programs and assisting patient with application for funding.



  • Successful candidate must have strong customer service skills
  • Previous experience with medical insurance billing and accounts collection
  • Comfortable with use of Microsoft office products and other web-based programs


We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program. 


PCI is E.O.E. 

Pre-employment drug screen and background check required. 

PCI is a tobacco free workplace. 

Will be subject to PCI’s vaccination and testing policy.


Job ID: 84009

Posted 29 days ago

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