Cafeteria Specialist, Food & Nutritional Services

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by serving fresh, flavorful, nutritious food in a caring manner to patients, family and staff. Responsible for serving and portioning food items for patient families', volunteers, and Mercy employees throughout the day in an attractive, accurate and sanitary manner. Properly cleans and sanitizes serving areas, maintains a safe work environment, and adheres to regulatory guidelines.
Job Duties
  • Perform excellent communication and customer satisfaction skills with all visitors, employees, and volunteers
  • Monitor food and refrigerator temperatures and report deficiencies
  • Prioritize tasks to be ready for meal service at specified time
  • Problem solve if food or item substitution needs to be made
  • Perform job duties independently without constant supervision or guidance
  • Follow instruction and daily workflow procedures set by Manager, Supervisor, or Lead
  • Demonstrate knowledge of Health Inspector and State sanitizing techniques and procedures
  • Perform proper phone etiquette by using Mercy's phone answer scripter
  • Communicate effectively to staff in other areas through use of Face to Face, Vocera, and Phone
  • Accurately charges visitors, volunteers, and employees by using CBORD POS MICROS system and frequently stays updated on policies and procedures
  • Proficiently operate equipment, demonstrate portion control and meet regulatory agency requirements
  • Monitor quality of food products and service, including temperatures. Takes corrective action when needed
  • Perform tasks of prepping, cleaning, cashiering, and serving in order to maintain customer satisfaction
  • Demonstrate knowledge and support of the patient improvement scores. Articulate Press Ganey scores.
Knowledge, Skills and Abilities
  • Must be able to utilize dietary guidelines for service
  • Ability to perform duties within time constraints
  • Must be able to perform job requirements with minimal supervision
  • Effective verbal communication and excellent interpersonal skills
  • Demonstrate quality customer service.
  • Demonstrate core and annual competency in specific skills as identified in the position
  • Proficiently operate and maintain equipment associated with their job.
Professional Experience
  • One or more years of previous food service experience preferred.
  • High School diploma or equivalent preferred.
Licensure, Certification, Registration
  • None

Location: Mercy Medical Center - Cedar Rapids · Food & Nutritional Services
Schedule: PRN, Day/Evening, every fourth weekend

Job ID: 83086

Posted 20 days ago

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