Financial Advocate, Patient Financial Services

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by providing compassionate assistance to patients regarding financial matters associated with services provided by Mercy Medical Center and MSO clients.
Job Duties
  • Updates demographic insurance information into the billing system as appropriate.
  • Receives and routes all miscellaneous calls from call center.
  • Attends staff meetings regularly (as per hospital policy) unless called upon to provide coverage for other staff members to attend.
  • Participates in training new Financial Advocates and is supportive of new staff, working for their successful orientation.
  • Works with collection agencies and virtual liaison to resolve account balances.
  • Maintains guarantor work queues according to procedure, clearly defining next actions and follow-up dates on all accounts.
  • Prepares financial hardship papers for guarantor.
  • Responds to inquiries, written, phone, and in person regarding guarantor accounts.
  • Accepts payment by phone and established payment arrangements according to established policies.
  • Documents all conversations and actions taken into the Practice Management System.
  • Confers with guarantor/patient, Medical Staff and other hospital/clinic personnel in order to ensure prompt and full payment on accounts.
  • Greets all visitors and guests upon arrival.
Department Specific Duties
  • N/A
Knowledge, Skills and Abilities
  • Preferred knowledge of EPIC software.
  • Preferred proficiency in Microsoft Office products.
  • Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.
  • Excellent interpersonal skills.
  • Excellent written and verbal communication skills.
  • Excellent public relations and human relations - exemplifies The Mercy Touch.
  • Excellent organizational and time management skills.
  • Critical thinking and attention to detail.
  • Exhibits good judgement.
  • Handles confidential information with discretion and diplomacy.
  • Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.
  • Flexibility and dependability, works well with a wide variety of individuals and leadership styles.
  • Ability to work with minimal to no supervision.
Professional Experience
  • Preferred:
    One year previous experience in medical office, medical business office or insurance industry.
    One year direct customer service experience
    Cash handling experience
  • High School Diploma or equivalent strongly preferred. Relevant experience to be considered in lieu of degree.
Licensure, Certification, Registration
  • N/A
Physical Demand Requirements
  • Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently
  • Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently

Location: Mercy Medical Center - Cedar Rapids · Patient Financial Services
Schedule: Full Time, Day, 8:30-5:00

Job ID: 82695

Posted 25 days ago

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