Supervisor, Clinic Operations, Hematology / Oncology

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by ensuring consistency in operations and staffing by supervising the daily clinical operations. The Clinical Supervisor presents excellent customer service and enables the facilitation of positive patient outcomes by providing nursing support to the practice.
 
Leadership Competencies
  • Managing Relationships
    • Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
    • Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
  • Developing People
    • Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
    • Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
  • Communication
    • Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
    • Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
  • Planning and Decision Making
    • Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
    • Applies key financial concepts and analysis to decision making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
    • Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
    • Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
  • Standards and Accountability
    • Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
    • Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision making.
  • Leading
    • Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
    • Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
    • Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
Job Duties
  • Reports practice performance to the Nurse Manger, identifying operational efficiencies or areas for improvement.
  • Responsible for employee time reporting.
  • Ensures adequate staffing of the practice site supplementing with relief employees as needed.
  • Works with the Nurse Manager to select, orient and supervise practice staff. Responsible for work assignments and training of employees as needed.
  • Reports performance issues to the HR Manager. Participates in feedback with employees, including performance evaluations, discipline and commendations.
  • Prepares patient for examination. This includes histories, vitals, reason for visit, presenting symptoms and current medication list.
  • Effectively documents within the electronic health record.
  • Meets requirements for handling and disposing of bio-hazardous waste.

Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties
  • Works with Front Office Supervisor to maintain clinic needs and manage workflow within the department.
  • Assists with clinic or infusion staffing to meet daily patient care needs.
  • Manages patient complaints in a timely and caring manner.
  • Displays support for and awareness of the clinic business plan and assists with implementation of action plans toward meeting goals.
  • Assists with recognizing outstanding individuals or teams in the department.
  • Collaborates with HPCC leadership to implement key initiatives and demonstrate performance improvement.
Knowledge, Skills and Abilities
  • Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Professional Experience
  • Previous experience in a medical office setting preferred.
Education
  • N/A
Licensure, Certification, Registration
  • Currently licensed to practice as a Registered Nurse in the state of Iowa required.
  • Current certification in Basic Life Support, in accordance with the American Heart Association required. 
  • Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training required.  Employee must submit certification of completed training to Human Resources prior to start or transfer date.
Physical Demand Requirements
  • Medium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

Location: Mercy Medical Center - Cedar Rapids · Hematology/Oncology
Schedule: Full Time, Day, M-F

Job ID: 82205

Posted 13 days ago

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