IT Support Consultant– Project Implementation – Remote Eligible (w / in Iowa)

The University of Iowa

Job Reference #: 22003532

This position is eligible to participate in remote work. Remote work must be performed at a location within the state of Iowa. Successful candidates who participate in remote work must comply with requirements of the remote work program and related policies.

Position Summary:
University of Iowa Hospitals & Clinics department of Health Care Information Systems is seeking an IT Support Consultant. This position will provide client device (PC/Printer/Telephony) knowledge to various departments and capital projects, throughout UI Health Care, via meetings or walk-throughs. Clear oral and written communication is a must. Will coordinate planning, ordering and installation of client technologies for projects of varied sizes. This position will lead hardware and telephony efforts for capital and departmental projects. Position includes working with Project Management groups, vendors, contactors, and end users regularly.

Position Responsibilities:

  • Analyzes, coordinates, configures and installs project IT hardware.
  • Answer questions from customers on HCIS standardized equipment.
  • Develop the understanding of institutional knowledge to reflect the needs into project planning.
  • Performs advanced analysis and problem resolution with device hardware and connectivity in new installations. 
  • Documents and shares findings with team members
  • Ability to take self-study and vendor sponsored classes related to technical systems software and hardware. 
  • Development of a high-level understanding about hardware utilized in clinical workflows and also expected to communicate the needs to end users.
  • Develops documentation for complex software/hardware installation processes.
  • Documents and shares problem resolutions and best practices with team members.
  • Maintains accurate inventory management records.
  • Accurately documents work in the ticket tracking system.
  • Maintains project documentation for tracking all phases of a project.
  • Represents HCIS at project meetings to gather information on customer requirements. Investigates and addresses customer questions and concerns. 
  • Assist with the implementation of approved projects, providing project support and services. 
  • Manages small to large sized projects.


Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.
HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. We create and maintain a positive, productive, and rewarding environment for information technology and communication staff.

Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure 
Salary: $49,000 to commensurate – 4A
Percent of Time: 100
Location: 200 Hawkins Drive, Iowa City, Iowa
Staff Type: Professional & Scientific
Type of Position: Regular 

Education Required
Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Experience Requirements

  • Experience, typically 1-3 years, supporting workstations running Windows 10 and MS Office 365
  • Experience in running IT related projects
  • Professional experience working with desktop hardware and software in a managed workstation environment.
  • Excellent oral and written communication skills in order to communicate effectively with a diverse population of technical and non-technical staff.
  • Excellent organizational skills
  • Ability to move and install personal computer equipment.

Desired Qualifications

  • Experience with Microsoft OneNote
  • Experience with Microsoft Teams
  • Demonstrated ability to work independently
  • Strong customer service focus.
  • Experience with wireless networking and security.
  • Experience working in a Health Care IT environment.
  • Experience utilizing ITIL frameworks.
  • Experience with VoIP Phones
  • Experience working in BlueBeam

For additional information contact Nick McKeag nicholas-mckeag@uiowa.edu

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.
 

Job Benefits:

University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Application Instructions:

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.

Job ID: 81655

Posted 12 days ago

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